Job description
Primary Location
: United States of America-OHIO-Crawford County-Bucyrus
Work Locations
: HP Bucyrus DHQ 3665 State Route 4 Bucyrus 44820
Organization
: Public Safety
Classified Indicator
: Classified
Bargaining Unit / Exempt
: Bargaining Unit
Schedule
: Full-time
Work Hours
: 7:30 am to 4:00 pm
Compensation
: $32.65 per hour
Unposting Date
: May 13, 2023, 10:59:00 PM
Job Function
: Information Technology
Primary Technology
: Desktop Support
Agency Contact Information
: kewade@dps.ohio.gov
Infrastructure Specialist 2
(230004CD)
Job Duties
About Us:
Our mission is to save lives, reduce injuries and economic loss, administer Ohio's motor vehicle laws and preserve the safety and wellbeing of all citizens.
What You'll Do:
Ohio Department of Public Safety - Ohio State Highway Patrol
Report In Location: 3665 State Route 4 Bucyrus 44820
Primary Technology: Desktop Support
Secondary Technology: Microsoft OS, Microsoft Server, Cisco, LAN
Installs, maintains, configures, upgrades &/or administers hardware &/or software independently in workstation support, network administration, server administration, business continuity, information security, telecommunications & network connectivity, & SAN administration (i.e., multiple technology domains) where technical work requires specific knowledge to evaluate, select, adapt & modify standard procedures; devises new approaches to problems encountered. Diagnoses, analyzes & resolves issues for customer(s) across assigned multiple technology domains. Creates, organizes, files & maintains documentation.
Reviews & monitors enterprise security systems; takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g., anti-virus, spam).
Interfaces with other platforms from a hardware &/or software perspective.
Answers questions & presents informal mentorship opportunities to peers &/or lower-level staff via conversation, observation or technical documentation.
What’s in it for you:
At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:
Medical Coverage
-
Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.
Dental, Vision and Basic Life Insurance
-
Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.
Time Away From Work and Work/Life Balance
-
Paid time off, including vacation, personal, and sick leave
-
11 paid holidays per year
-
Childbirth/Adoption leave
Employee Development Funds
-
The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.
Ohio Public Employees Retirement System
-
OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee’s salary. Visit the OPERS website for more information.
Deferred Compensation
-
The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.
Ohio is a Disability Inclusion State and strives to be a Model Employer of Individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.
Qualifications
Completion of undergraduate core program in computer science or information systems; 24 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
- Or completion of associate core program in computer science or information systems; 30 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
- Or 48 mos. combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating multiple technology domains including 12 mos. work experience in the primary technology specified by the agency in the position description & job posting.
- Or equivalent of minimum class qualifications for employment noted above.
Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
Major Worker Characteristics
Knowledge of: Human Relations (Customer support and personal service; Oral and written communication tools and techniques;); *Office
Practices & Procedures (Information Technology); *Agency Policies & Procedures (State and agency policy, procedures and applicable laws; Vision, mission and goals of agency); Electronic Data Processing (installation & configuration procedures, internet clients, such as browsers & streaming video, system administration methods & procedures, operating systems installation & configuration procedures, technology design); Electronic Data Processing (IT principles, methods & practices in assigned specialty area, software distribution tools & configuration management & mechanisms concepts, back-up & recovery techniques, performance monitoring methods, basic internet server maintenance techniques); Mathematic principles relative to assigned area in IT, telecommunications, capabilities & applications of network equipment including hubs, routers, switches, bridges, servers, & related hardware.
Skill in: Word Processing (Microsoft Office applications); Equipment Operations (general office equipment); Reading comprehension; Speaking; Service Orientation; Troubleshooting; Critical Thinking and Complex Problem Solving.
Ability to: Understand practical field of study (Stay abreast of current technologies in area of IT assigned); Define problems, collect data, establish facts & draw valid conclusions; Prepare meaningful, concise & accurate reports.
(*)Developed after employment.
Supplemental Information
- This position may be filled by a layoff or certification eligibility list.
- This position will be filled in accordance with the bargaining unit agreement if applicable.
- This position is essential, meaning the duties this job performs are critical to the continued operations of the Ohio Department of Public Safety during a public safety emergency (OAC 123: 1-46-01 & DAS Directive HR-D-11). This position will be required to report for duty during any public safety emergency.
- A BCI and FBI fingerprint check, a background check, including a polygraph examination, may be required on all selected applicants.
- A comparative analysis and/or drug-test may be a requirement of the hiring process.
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