Information Technology Technician
Full Time
Lock Haven, PA 17745
Posted
Job description
Posting Details
Position Details
Posting Number
S0678
Position Title
Information Technology Technician-HRIS Generalist
Department
Human Resources
Bargaining Unit
AFSCME
Position Type
Staff
Full-time/ Part-time
Full-time
If Part-time, specify percentage
Temporary/ Permanent
Permanent
Benefits
The Pennsylvania State System of Higher Education provides a comprehensive package of employer benefits to eligible employees and their enrolled dependent(s), which include*:
- Medical and prescription drug benefits.
- Generous retirement plans, two options:
- Alternative Retirement Plan (ARP)
- State Employees’ Retirement System (SERS)
- Tuition benefits for employees and dependents.
- Paid time off.
- Employer-paid dental and vision benefits.
- Employer-paid life insurance.
- Voluntary insurances and additional retirement programs.
*Specific benefits may vary based upon university, employee group and/or collective bargaining unit. Visit:
http://www.passhe.edu/inside/HR/syshr/healthcare/Pages/Summary-of-Benefits.aspx for additional information regarding benefits.
To be eligible for most benefits, you must be a permanent, full-time employee (including temporary, full-time faculty with at least an academic year contract) or a permanent, part-time employee (including temporary, part-time faculty with at least an academic year contract) who is scheduled to work every pay period for at least 50% of full-time hours.
FLSA
Non-Exempt
Salary
$47,472.00/annual in accordance with the AFSCME CBA
Work Hours
8:00 to 16:30
Work Schedule
Mon. - Fri.
Anticipated Start Date
06/05/2023
Anticipated End Date
None
Position Summary Information
Job Description Summary
The home campus for this position is
Bloomsburg.
To provide design, development, testing, and implementation and of computer applications for the operations of the HR shared services team. To provide technical and customer support for the Human Resources department by collecting, processing and compiling quantified data, and responding to customers’ needs. To review and analyze applying principles and practices relating to the delivery of Human Resources customer service and general functions. This position acts as a liaison to PASSHE HR Connect Shared Services.
To provide design, development, testing, and implementation and of computer applications for the operations of the HR shared services team. To provide technical and customer support for the Human Resources department by collecting, processing and compiling quantified data, and responding to customers’ needs. To review and analyze applying principles and practices relating to the delivery of Human Resources customer service and general functions. This position acts as a liaison to PASSHE HR Connect Shared Services.
This position performs a variety of technical duties. This includes some analysis of data and working directly with users of our applications to determine their needs for data that may be extracted. This may include creating instructions for end users of software tools adopted. Report writing and mapping will be required. The incumbent provides front line support for members of the campus community that require the services of this department. The position provides training support to the campus community.
This position must have excellent written and oral communications skills; analytical problem solving and organization skills; initiative, flexibility and the ability to work individually or with a team to meet deadlines.
Essential Duties
- Knowledge of the component parts of a PC and their associated functionality.
- Knowledge of peripheral hardware devices such as printers, modems, and scanners, and their associated functionality.
- Knowledge of the concepts of networking.
- Knowledge of the process of installing and configuring PCs and peripheral hardware.
- Knowledge of the process of installing and configuring software on PCs.
- Knowledge of system fundamentals.
- Knowledge of desktop computer operating systems.
- Knowledge of the use and functionality of industry standard software application programs such as word processing, spreadsheet, e-mail, and database.
- Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems.
- Knowledge of PC troubleshooting techniques in a network environment.
- Ability to read and interpret technical computer manuals, procedures, and specifications.
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to establish and maintain effective working relationships.
Specific Duties
- Provide day to day technical assistance and support through HR technology solutions to employees using a wide variety of information technology software, electronic forms, and all associated system interfaces. Acts as the liaison between Shared Services HR Connect and local HR. Responds to inquiries through the HR Connect ticketing system. Maintains electronic personnel files.
- Develop HR training materials to support employees, provide updates to them, and assures that updates are communicated.
- Assist the HR Department with HR technology projects and implementation of software solutions.
- Maintain HR knowledge base repository in the system.
- Create and maintain all documentation necessary to support and enhance the HR Connect portal.
- Proofread materials to ensure information is grammatically correct, complete, consistent, and adheres to department and university standards.
- Investigate errors and troubleshoot problems using the required resources including web reference sites, online documentation and printed materials.
- Develop queries. Collect, edit, analyze, tabulate and tracks information/documentation as required by the HR office.
- Evaluates, designs, programs, maintains, and implements computer applications required in the completion of various HR projects and time sensitive initiatives.
- Develops and maintains Human Resources Internet and Intranet sites.
- Analyzes, develops, and maintains databases using software for human resource applications.
- Assist in the maintenance of systems for the transfer of human resources data between the enterprise system(s) and HR Connect system(s).
- Assists and trains personnel in the use of software applications and determining data requirements for specific human resource functions. Provides technical support, answers questions, and solves problems.
- Coordinate the activities of vendors in designing, specifying and installing HR Connect solutions and support systems.
- Researches and makes recommendations for viable HR solutions with consideration to budget, implementation timelines and feasibility.
- Develops queries based upon information needs both internal and external to HR. Provides analytical data to the AVP of Human Resources and other department members.
- Researches and makes recommendations for process improvement to HR functions.
- Responds to HR Connect tickets and makes routine implementation decisions; escalates problematic circumstances to Assistant Director.
- May act as a lead worker for other staff. Supervises and assigns work to student workers.
Minimum Qualifications (Required Knowledge, Skills and Abilities)
An Associate’s Degree in any information technology field;
OR
Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance;
OR
An equivalent combination of experience and training.
OR
Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance;
OR
An equivalent combination of experience and training.
Preferred Qualifications
- A minimum of two years’ experience working with Human Resource information and technology systems.
- Knowledge of human resource functions.
- A working knowledge of computing systems, specifically human resource applications.
- Good organizational skills.
- Knowledge of mathematical methods and ability to perform complex mathematical and logical problem solving.
- Ability to establish and maintain effective working relationships with all constituencies.
- Oral and written communication skills necessary to assure timely dissemination of information.
- Knowledge of Microsoft Office Suite and web page design and development.
Physical Demands
Posting Detail Information
Open Date
05/04/2023
Close Date
05/08/2023
Special Instructions to Applicants
Applicants must provide the name, telephone number and email address of three professional references.
Finalists must communicate well and successfully complete an interview process.
Finalists must communicate well and successfully complete an interview process.
- Employment is conditional, pending successful completion of the background clearances mandated by Act 153 of 2014 and Board of Governors Policy 2014-01-A: Protection of Minors. In order to qualify for a provisional appointment, the Applicant Acknowledgement Consent Form, Provisional Hire Form, Pennsylvania State Police and Justifacts portion of the clearance process must be successfully completed prior to your start date. The remaining PA Child Abuse History Clearance and FBI Clearance must be successfully completed and returned as soon as possible within the first 90 days of employment.
Background Clearances
In accordance with Act 153 of 2014 (HB 435), appointment is contingent upon completion of a satisfactory background investigation which includes, but is not limited to, Act 34, Pennsylvania Criminal Record Clearance; Act 151, Child Abuse Clearance; and Act 114, Federal Bureau of Investigations (FBI) Criminal Background Checks.
Appointment is provisional provided the “Arrest/Conviction Report and Certification Form” and verification of your three background checks are returned to the Human Resource office prior to your hire date.
Diversity Statement
At Commonwealth University we recognize our responsibility to continuously support a living, learning, and working environment that values the diverse contributions from all members of our campus community. Our commitment to diversity, equity and inclusion enriches our campus community and is instrumental to our institutional success. Commonwealth University strives to cultivate a campus climate that allows all members to embrace diversity, equity and inclusion as we achieve success both in and out of the classroom, in our work responsibilities, and in our professional lives beyond Commonwealth University. We uphold our commitment to DEI by:
- Actively supporting and promoting the intellectual and personal growth of our students, inside and outside of the classroom.
- Providing workshops, trainings, programs designed to broaden the knowledge and understanding of diversity, equity and inclusion within our campus community.
- Ensuring that all learning and living environments throughout our campus are welcoming and capable of serving all individuals.
Title IX/Clery
The University prohibits any form of discrimination or harassment on the basis of sex, race, color, age, religion, national or ethnic origin, sexual orientation, gender identity or expression, pregnancy, marital or family status, medical condition, genetic information, veteran status, or disability in any decision regarding admissions, employment, or participation in a University program or activity in accordance with the letter and spirit of federal, state, and local non-discrimination and equal opportunity laws, such as Titles VI and VII of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Age Discrimination in Employment Act, the Americans with Disabilities Act and ADA Amendments Act, the Equal Pay Act, and the Pennsylvania Human Relations Act.
The University also complies with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crimes Statistics Act, as amended by the Violence Against Women Act (VAWA). Title IX prohibits retaliation for asserting or otherwise participating in claims of sex discrimination. VAWA imposes additional duties on universities and colleges to investigate and respond to reports of sexual assault, stalking, and dating or domestic violence, and to publish policies and procedures related to the way these reports are handled. The University has designated the Title IX Coordinator (Jennifer Raup, Elwell Hall, ORL, 570-389-4808,
jraup@bloomu.edu or
titleixcoord@bloomu.edu), to coordinate the University’s compliance with Title IX and VAWA and to respond to reports of violations. The University has directed the Police Department to coordinate the University’s compliance with the VAWA-related Clery reporting requirements. Additionally, inquiries concerning Title IX and its implementing regulation can be made to the U.S. Department of Education, Office of Civil Rights, Region III, The Wanamaker Building, 100 Penn Square East – Suite 505, Philadelphia, PA 19107; Phone: (215) 656-6010; Fax: (215) 656-6020.
About Commonwealth University of PA
The Power of Three Bloomsburg, Lock Haven and Mansfield universities have joined forces to boldly transform higher education in our region and beyond. While we are uniting as Commonwealth University of Pennsylvania, you can expect a college experience that is anything but common.
We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.
We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.
We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.
We’re Honoring our History by preserving the founding principles of each campus and continuing our vibrant on-campus student experience, serving as pillars of our communities, supporting students and our neighbors alike.
We’re Investing in Today by answering the greatest challenges facing higher education: accessibility, cost, quality, and relevance through the combined strength of our storied institutions.
We’re Building a Powerful Tomorrow by boldly changing the trajectory of public education to position ourselves for growth, increased access, and to meet economic and workforce development needs in our region, across Pennsylvania and beyond.
Quick Link
https://jobs.lhup.edu/postings/6492
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