Job description
Job Description
Immigration Consultant
About us:
Fragomen is the world’s leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries. For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world’s leading multinational corporations. With over 4,500 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.
Fragomen’s professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges and you will work with dedicated, friendly, and ambitious people. We are extremely proud of our diverse workforce at Fragomen and we are fully committed to providing equal opportunities. We believe that our differences make us stronger.
About the team:
The Central Eastern Europe and Nordics Coordination team in Germany is an enthusiastic team of professionals with extensive experience in processing visas for our clients who are based in countries where Fragomen does not have a physical office. We primarily oversee and manage immigration into the Nordics, Austria, Hungary, and Balkan region. We partner with local providers to deliver the full suite of immigration support to some of the biggest employers across multiple industries so you will be joining a team with many opportunities to learn new immigration processes and work with different people.
CEEN Coordination is a team of over 20 Fragomen dedicated country experts, from various backgrounds and countries with at least 10 different languages being spoken.
About the role:
Immigration Consultants are responsible for providing immigration services to a range of clients across primarily, but not exclusively, European jurisdictions. You are expected to work in close collaboration with multi-jurisdictional teams and leverage knowledge sharing, relationship building and teamwork to ensure operational excellence within the team. Knowledge of Swedish, Hungarian or Serbian immigration processes would be ideal but is not necessary to apply for the role.
The Immigration Consultant is as a reference point for day-to-day questions, is the allocated case manager for designated countries and should be a source of technical expertise for other members within the team.
Other key responsibilities will include:
- Under moderate supervision, the consultant’s main responsibility is to manage cases in assigned countries for a specific portfolio of clients.
- Liaise with third party vendors (TPV) and clients to ensure cases are on track.
- Draft emails to clients/stakeholders, with correspondence periodically reviewed by a Senior Consultant and/or Manager.
- Update stakeholders on milestones.
- Keep key clients up to date with developments in local immigration law/processes.
- Coordinate additional services with other internal teams (consular, documents etc.) where applicable.
- Exercise judgement in identifying and escalating matters to line managers attention. Senior consultants will be the first port of call for minor escalations with more complex/critical escalations being handled by managers and senior managers.
- Answer existing and prospective client queries, hosting consultation calls when applicable.
- Ad-hoc project work to streamline/improve processes.
- General administrative support as required including billing responsibilities, case record updates, document review and tracking, monitoring/confirming upcoming expiries and ad hoc admin tasks.
About you:
You will be a self-starter with excellent communication skills and ability to manage your own time and caseload. Ideally you will have 1-2 years of experience working in corporate immigration or global mobility.
Also required:
- Strong customer service skills
- Excellent communication skills - written and verbal in English. Swedish, Hungarian or Serbian language knowledge is a plus
- Advanced experience with Microsoft Office Suite and aptitude for navigating innovative technologies and applications
- Confidence in public speaking and presentation skills
- Solution oriented mindset for complex situations / escalations implementing short terms and long-term actions
- Experience with managing multiple, complex projects at one time
- At ease to work flexibly and accurately in a fast-paced environment
- Able to work towards deadlines and work with high volumes
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