Job description

Hotel Reservations/Front Desk Agent

We are currently looking for Full and Part-Time experienced and talented Reservation and Front Desk agents to join our great team at Inns-by-the-Sea, Carmel CA. Inns-by-the-Sea manages a collection of five boutique inns from Carmel to Half Moon Bay.

$500 Bonus after successful 90-days of employment.

ESSENTIAL JOB FUNCTIONS:

• Hours & Shifts Vary (7AM-3PM, 2PM-10PM). Must be flexible.
• Must be a friendly, people person!
• Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability and accommodation types. Assign reservations based on guest preferences and availability.
• Read, retrieve, communicate and verify information including confirmation number to caller. Input and retrieve data using PMS system.
• Answer questions regarding property facilities and services, local attractions, directions, etc.
• Handle complaints in a tactful manner and offer solutions.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned, such as cross-train for work at the Front Desk.

EXPERIENCE & EDUCATION:

• Hotel experience preferred
• Experience with hotel-related software and OTA extranet use preferred
• Willingness and ability to promote a positive team member culture and core values
• Must speak fluent English
• Fluency in other languages beneficial

JOB REQUIREMENTS:

• Must be a United States citizen or possess a valid work permit
• Must be able to read, write, and speak English
• Must have exceptional communication skills
• Must be able to accurately follow instructions, both verbally and written
• Must have basic computer skills including Microsoft Office
• Must be detailed orientated and work well under pressure
• Must be professional in appearance and demeanor
• Ability to work a flexible schedule that may include evenings, weekends and holidays
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
• Possess strong motivational, organizational and verbal communication skills

Job Types: Full-time, Part-time

Pay: $18.50 - $19.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Holidays
• Weekend availability

Supplemental pay types:

• Signing bonus

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Reservations: 2 years (Preferred)
• Customer Service: 2 years (Preferred)

Work Location: One location

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