Guest Service Representative

• Marriott Downtown Indianapolis
• Fairfield by Marriott
• JW Marriott
• Courtyard/Springhill Suites by Marriott

The Guest Service Representative completes guest registration, room assignments, blocking, check out, and accounting procedures. Provides efficient, gracious, and professional guest service.

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations. Know and live the mission and the White Lodging Service Pledge and brand basics. Understand the White Lodging Way.
• Perform all duties on the position certification checklist.
• Ability to read, analyze, interpret, and effectively explain items such as common reports, guest folios, and emergency procedures. Know role in emergency situations.
• Give a warm and sincere greeting. Check the guest in and out efficiently and in a friendly manner. Use the guest’s name at least twice. Anticipate the guest’s needs and exceed their expectations. Give the guest a fond farewell/warm good-bye. Thank them and invite them back
• Responsible for issued bank. Count bank at beginning and end of shift. Report all cash over/shorts to management. Comply with hotel and department accounting procedures.
• Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, hotel surroundings (i.e. mall, restaurants, and medical facilities).
• Monitor room availability, selling strategies, discounts and frequent guest program benefits.

EDUCATION/EXPERIENCE

• None required

FULL TIME BENEFIT OVERVIEW

• Medical, Dental, and Vision (Available from day One of Employment)
• Complimentary Parking (Indoor Garage)
• Life Insurance
• Employee Assistance Program (EAP)
• 401(k)
• Vacation and Paid Time Off (PTO)
• Tuition Reimbursement
• Complimentary and Discounted Rooms

How to attend

When: Wednesday, December 21st, 2022
Time: 1PM – 4PM
Where: Indianapolis Marriott Downtown, 350 W Maryland St. Indianapolis IN 46225
Parking: FREE – Park inside the Marriott Hotel (located below the hotel) just bring your parking pass to the registration desk so we can validate it.

We are expecting to hire ideal candidates on the spot so come prepared!

Preferred dress code

Business casual (dress pants/skirt, button down/blouse, optional tie)

What is a hiring event?

Think of it like a job fair, but for one company and more personal. Hiring events are a great way for employers to fill multiple roles quickly. Hiring is a human process, and they would like to meet you to see if you’re a fit!