This role is responsible for greeting guests at the door and assisting with specific needs to ensure all customers have a pleasant experience while shopping or dining at the Taste of Smithfield.

Restaurant:

• Greets and seats guests, presents menus to guests, informs them of special catch and soups.
• Ensures proper set up of dining room and tables in order to keep track of clean, dirty and occupied tables.
• Politely announces wait times to guests when applicable and suggests browsing our retail shop while waiting for a table.
• Attentively corresponds with servers to ensure they are aware of customers seated.
• Cleans, organizes and stocks menus at host area.
• Answers phone and responds to questions concerning the menu and restaurant hours of operation.
• Takes information regarding parties or reservations and consults with manager prior to booking.
• Fills to-go orders, when needed.

• Assists customers in answering product questions, pointing out promotions, and offering samples. Assists customer with special orders to include arranging UPS shipping when requested.
• Maintains well-stocked and presentable shelves throughout the entire store; replenishes samples when needed.
• Stays current with sale prices; processes any necessary merchandise returns; participates as needed in end-of-day closing activities.
• Receives orders on stock day, prices, and puts out on shelves. Keeps track of date products are received and checks for expiration dates. Takes stock inventory as directed.

• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations and ensures everyone is thanked for joining us on their way out.
• Interacts with guests as they arrive and as they leave Taste of Smithfield to ensure positive dining and/or shopping experience.
• Rings up sales in the POS system providing change and receipts as appropriate for restaurant and retail as appropriate.

• Strong time management skills
• Customer service focused, team player with a willingness to help other employees when needed.
• Communication proficiency.
• Stress management/composure.
• Multi-task oriented.
• Must be able to work a flexible schedule, including weekend and evening shifts.
• Ability to work 6+ hour shifts with long periods of walking and standing.
• Ability to work in close proximities such as stockrooms or behind counter.
• Ability to work well with others in fast paced, dynamic environment.
• Ability to be respectful, approachable and team oriented while building strong working relationships and a positive work environment.

• Retail store environment where use of step stool or ladder is necessary on occasion. Ability to work in close proximities such as stockrooms or behind counter. In the Savannah & Williamsburg stores, must be able to navigate stairs on the sales floor.
• Noise level in the work environment is usually moderate.
• Frequently required to stand for extended periods of time; stoop, sit, bend and reach for/retrieve products from fixtures, gather trash, and break down cardboard boxes.
• Frequently lift and/or move boxes up to 40 pounds.