Description

Munson Healthcare has the most comprehensive home health program in Northern Michigan. We have built our reputation for excellence by providing kind, attentive, and respectful in-home care for more than 50 years. We are looking for team members who will continue our tradition of providing kind and respectful care for our patients in their homes.

Munson Healthcare’s Home Medical Equipment staff helps connect our patients with all types of medical equipment and supplies including wheelchairs, oxygen, or diabetic testing supplies. Our staff is responsible for providing prompt and courteous delivery service and making sure the patients are safe and comfortable by offering instructions on the proper use of prescribed equipment. Retail stores are open to the public in Cadillac, Gaylord, Manistee, and in Traverse City.

SUMMARY

This position is responsible for deliveries to hospitals and local facilities and residences, as well as supporting HME staff in warehouse operations and deliveries between branches. They assist in keeping a clean and organized work environment in the warehouse. They track and maintain equipment maintenance records and documentation. They pull orders for shipments, and assemble branch orders for delivery.

ENTRY REQUIREMENTS

• High school graduate or GED equivalent required.

• Previous Home Medical Equipment and/or customer service experience preferred.

• Must possess a State of Michigan Driver’s license in good standing & safe driving record.

• Meets Home Health and Medicare standards as evidenced by criminal background check and fingerprinting.

ESSENTIAL DUTIES

• Contributes to the team orientation of the Home Medical Equipment area and is responsible for proper communication with all department members and other departments.

• Responsible for delivery of DME and limited respiratory items to patients in their homes or being discharged from Munson Medical Center and helps coordinate patient discharge when necessary. Works closely with the Munson discharge planning team.

• Maintains knowledge of DME/Respiratory equipment, supplies, prices, and reimbursement.

• Teaches customer/caregiver how to safely utilize, maintain, and troubleshoot their home medical equipment and respiratory care products. This teaching will be basic (dealing mainly with the equipment), yet concise.

• Obtains insurance information and prepares appropriate documentation for billing.

• Keys information into the computer as necessary and verifies all information for completeness and accuracy.

• Responsible for delivery of oxygen cylinders, HME equipment, and supplies as needed.

• Understands and follows Munson Home Health code of conduct concerning applicable laws, and ethical business standards.

• Demonstrates timeliness, courtesy, sincerity, and patience when dealing with customers and employees. Promotes the company in a positive and professional manner.

• Responsible for cleaning and maintaining DME equipment.

• Responsible for maintaining delivery vehicle in a safe and orderly manner. Will adhere to all departmental guidelines and procedures.

• Will coordinate deliveries in an efficient manner.

• Employees with e-mail are required to maintain proficiency in the basic functions of the program and are also required to regularly check email and keep calendars up to date.