PRMO Established in 2001, Patient Revenue Management Organization (PRMO) is a fully integrated, centralized revenue cycle organization supporting all of Duke Health, including Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, the Private Diagnostic Clinic, and Duke Primary Care. The PRMO focuses on streamlining the revenue cycle through enhanced management of scheduling, registration, coding, HIM operations, billing, collections, cash management, and customer service. The Mission of the PRMO is delivering quality service by enhancing the patient experience, providing financial security, and preserving Duke’s reputation and mission of advancing health together. Our Vision is to be recognized as a world class innovative revenue cycle organization that values our people, patients and performance.

General Description of the Job Class

Performs specialized healthinformation activities neces sary to organize, maintain, and use electronicpatient health records. Po sitions at this level have high customer service,strong analytic and pro blem solving skills, require interpretation andexplanation of policy and internal requirements related to health recorddocumentation and complet ion, Medical Staff Bylaws, Rules and Regulations andorganization-wide fu nctions and policies and procedures. Specific jobresponsibilities are ba sed on the service unit within Health InformationManagement assigned and include: Performs HIPAA compliant screening of incomingrequests for pro tected health information of our patients, distribution ofmedical record s, deficiency management to assure compliance with federal andstate regu latory and accrediting body requirements for health record contentand ti mely completion and document management to include the capture of health records in an electronic format. Excellent computer skills are required tocomplete basic to intermediate tasks within Maestro Care, Solarity, Hy landOnBase and other related applications.

< br/>

Performs preliminary screening of authorization (pursuant toS tate and Federal Privacy Laws), enters requests for information into Mae stroCare Release of Information Module, and returns to requestor with ex planationif invalid.

Manage tasks associated with the HIM ROI Cus tomer Serviceoffice to include greeting visitors, providing guidance for requesting medicalrecords, completing the authorization for disclosure, verifyingpatient/personal representative authority/identify and facilit ates same daycustomer service by coordination with ROI team.

Serve s as front line support through receipt of telephonecalls from third par ty requestors and patients asking for the status of medicalrecord reques ts. Assists requestors inunderstanding the requirements for submission of a HIPAA compliantauthorization, provides explanation for canceled req uests and responds togeneral inquiries about obtaining medical records, navigation of MyChart andbasic Care Everywhere inquiries.

Requir es a high level of communication and customer service skills toappropria tely assess and respond to customers while de-escalating issues whennece ssary.

Responsible for verifying accuracy of patient selection on each page/image of records prepared for disclosure and packages requeste drecords for delivery through paper print, CD or electronic submission.

Performs other duties as assigned.

Minimum Qualifications

Education

High school or GED diploma required

Experience

2 years of experience in Health Information Management, Document Management, or Healthcare Related Field required Associates / Bachelors Degree in Healthcare, Business, IT, or Related Field can substitute for 2 years' experience Associates Degree in HIT preferred

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.