Job description
Helpdesk Technician (MSP) Overview:
We are seeking a Helpdesk Technician (MSP) to join a rapidly expanding Managed and Cloud Services Provider in Riverside, CA. The Helpdesk Technician (MSP) will be doing a mix of support and assisting on projects. Business has been growing recently so we are looking to add an experienced Helpdesk Technician (MSP) to the team. This person should have 1 year of MSP experience under their belt and should be comfortable working with technologies including (but not limited to) O365, Group Policy, Active Directory, VPN’s, firewalls, Windows, ConnectWise, etc.
* 1+ years of working for a Managed Service Provider is REQUIRED *
Helpdesk Technician (MSP) Required Experience:
- Basic technical and troubleshooting knowledge of computers and networks
- Service-driven personality with strong customer service skills
- Have solid Windows and/or Macintosh OS experience, both as a user and as a technician
- Experience with maintaining and troubleshooting domain environment strongly preferred
- Working knowledge of Microsoft Office applications including Outlook, Word, and Excel
- Experienced in using Internet Explorer, Google Chrome, Mozilla Firefox, Microsoft Outlook/Outlook Express/OWA, and other internet applications
- Experience with trouble ticketing systems, remote management tool
- Ability to quickly assess customer complaint and escalate issue to higher level technician
- Ability to work independently and as a team is critical in this position
- Sound and professional telephone and communication skills required
- Knowledge of Windows Server 2012+, Microsoft Exchange 2013+ and Microsoft Active Directory a plus
Helpdesk Technician (MSP) Benefits:
- Salary: $45,000 – $55,000
- Health, dental, vision coverage
- 15 Days PTO (increases with tenure)
- Certification reimbursement
- Quick advancement opportunities
- Reimbursement for mileage and cell phone
- Generous PTO
Opportunity Location
Riverside, CA
Proposed Salary
$45,000 - $55,000
Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.
Tagged: #MH333
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