Job description

Job Description

Gym Receptionists make the clients of a gym feel welcome and complete a variety of front desk tasks, such as taking phone calls, answering to questions, handling correspondence, and keeping the reception area clean and well-organized. The ideal candidate should have a friendly personality, be familiar with gym equipment, communicate efficiently, and have basic computer skills.

Responsibilities and Duties:

• Handle all incoming calls with a pleasant and professional voice and promptly respond to inquiries via email and telephone and keep the management team updated.
• Assist in maintaining the gym's cleanliness and upbeat culture to generate more business.
• Manage and process payments made by the members, providing them with up to date copies of receipts and/or transactions made by them.
• Process and turn-in payments made by the members.
• Resolve all customer complaints and make sure the customers are satisfied with the service they receive at all times.
• Build relationships with members to assist in exceeding renewal goals.
• Coordinate with the customers and take feedback to improve the efficiency of services.
• Maintain a record of all guests and members coming to the gym.
• Evaluate customer demographics to assist in development in marketing strategies.
• Assist in getting the gym equipment ready for use.
• Maintain cleanliness of gym facility and equipment.
• Provide back-up supervision of the gym and independently manage the establishment when manager is not present.
• Assist the Duty Manager in maintaining the gym.

Qualifications and Skills

• High school diploma/GED required.
• 2+ years’ experience in customer service or hospitality.
• Excellent communication and math skills.
• Ability to learn computer functions and other on-the-job skills.
• Exceptional customer service skills.
• Bilingual - Perfect English and Spanish.
• We need 24 availability.

ALL OTHER DUTIES AS ASSIGNED

Job Types: Full-time, Part-time

Salary: From $8.00 per hour

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekends

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Work Remotely:

• No

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Types: Full-time, Part-time

Pay: From $10.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• San Juan, PR: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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