Job Summary: The ideal candidate will be a hands-on leader with the ability to drive the business forward through innovation and elevated service standards. We are looking for a skilled Front Office Manager who is well versed in Forbes standards, has proven success in motivating a large team and is laser focused on problem resolution. Luxury hotel experience is required and OnQ expertise is a huge plus!

Key Responsibilities: As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

Qualifications:

• Four-year college degree or equivalent education or experience is required
• Two to three years in a related hotel company position
• Discipline-specific hospitality industry and general hotel department knowledge and supervisory experience is expected
• Excellent verbal and written English communication skills are required
• Must have Microsoft Office and Excel proficiency
• General office equipment and cash register operation knowledge is expected
• Must have a 4-diamond presentation.

Preferred:

• Excellent verbal and written communication skills in a second language

Physical Requirements:

• Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability, and visual activity. Must be able to lift up to 25 lbs. on a regular and continuing basis.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Work a 5 days on / 2 days off schedule.

Discover Naples Grande Beach Resort

A Luxury Choice among Hotels in Naples, Florida

A warm, effortless level of hospitality greets you at Naples Grande Beach Resort. This inviting beach property sets the standard for treating guests and families to endless activities, incredible nearby sights and an unmatched level of service and attention. Rediscover this unique luxury resort in Naples, Florida and indulge in a truly special getaway.

Our hotel received the TripAdvisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to all guests at our resort in Naples, Florida. Discover for yourself what makes Naples Grande a standout among hotels in Naples, Florida.

Applicants who are fortunate enough to be selected for hire are eligible for benefits as follows:

Full Time Hires: Eligible for medical/dental/life benefits on the first day of the month following 30 days of employment. Other benefits include Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

Part Time Hires: Eligible for Paid Time Off, 401(k) and Resort Stay Program (where our team members can stay at other Northwood Hospitality properties).

On Call / Seasonal / Interns: Eligible for 401(k) and discounted Resort Stays at other Northwood properties.

Formerly known as the Registry Resort and the Waldorf Astoria Naples, the hotel has enjoyed over 28 years of success in this community and we look for new teammates to help continue that tradition. Our current ownership, Northwood Hospitality LLC, has invested millions in a complete transformation of the rooms and dining options.

Northwood Hospitality LLC owns and operates nine properties throughout the world, including the Naples Grande Beach Resort in beautiful southwest Florida, the New York Palace Hotel in Manhattan, the London West Hollywood in Hollywood, CA, the Marker, Parrot Key and Tranquility Bay in Key West and Cheeca Lodge in Islamorada. The company was incorporated in 2010 and is based in New York, New York under parent company Northwood Investors, LLC.

The Naples Grande Beach Resort reviews applications in the order in which they are received, per position, without regard to the applicant's age, race, ethnic background or religious preferences. Applicants selected for further consideration will be contacted by the hiring team by phone or email. All other applications will be closed for further review.

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The Naples Grande Beach Resort now seeks energetic team players to join us!

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Rate of Pay: $ hourly rate

Minimum Requirements:

• List at least three minimum requirements
• Not inclusive of physical demands
• List must haves and preferable here

Physical Requirements:

• List physical demands (stand/sit/walk/bend/stoop, etc)
• List environmental obstacles, if any (inside/outside, extreme heat/cold, etc)

Anticipated Start Date: Two (2) weeks from date of job offer

The Naples Grande Beach Resort is a drug free workplace and an EOE employer. We conduct criminal background checks on all new hires and may, depending upon position, conduct a credit or driving check. We participate in the federal eVerify program that allows businesses to determine the eligibility of their employees to work in the United States.