Job description

JOB DESCRIPTION

This position requires weekend availability. Typical shifts would be 2pm-10pm or 3pm-11pm.

As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations.

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Processing all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in.
• Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports, identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count bank at the beginning and end of shift.
• Balance and drop receipts, patty cash vouchers in accordance to our accounting specifications

JOB QUALIFICATIONS Ideally, you will have 1+ years of experience in a customer service field.

• High school diploma/G.E.D. equivalent
• Hotel experience is a plus
• English Language Proficiency
• An ability to problem solve
• Computer Skills
• Effectively, clearly, and courteously communicating with others.
• Must satisfactorily pass a criminal background check

Job Type: Part-time

Pay: $15.00 - $16.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Black Mountain, NC 28711: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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