Job description

Purpose

To check in and out guests to the hotel, ensure proper room and miscellaneous postings, secure credit, answer questions, answer telephones, provide maximum levels of guest service and support the hotel’s rooms division in anyway required to ensure complete guest satisfaction.

Responsibilities
1. Learn and follow service standards at all times
2. Display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
3.Greet, register, and assign rooms to guests of hotel.
4.Verify customers' credit and establish how the customer will pay for the accommodation.
5.Keep records of room availability and guests' accounts using computerized property management
systems.
6.Compute bills, collect payments, and make change for guests.
7.Perform simple bookkeeping activities, such as balancing cash accounts.
8.Issue room keys and escort instructions to bellmen.
9.Review accounts and charges with guests during the check out process.
10. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually, or by using computers.
11. Transmit and receive messages, using telephones or telephone switchboards. email
12. Contact housekeeping or maintenance staff when guests report problems.
13. Make and confirm reservations. Accept reservations, changes and cancellations in the absence of
the reservations staff
14. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining,
entertainment, and travel directions.
15. Work closely with the Concierge and Bell staff to coordinate the efficient handling of guest luggage
and follow up on guest requests.
16. Record guest comments or complaints, referring customers to managers as necessary.
17. Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
18. Answer all incoming phones in three or less rings.
19. Must possess basic computer skills.
20. Assume the responsibilities of the Front Office Supervisor in his/her absence.
21. Perform special projects and other responsibilities as assigned
22. Participate in task forces and committees as requested.
23. All other duties assigned by the General Manager or Management Company

Job Requirements

• Be an outgoing, welcoming personality for the hotel.
• Use logical thinking and personal judgment to perform a variety of office tasks.
• Make decisions based on your own judgment and company policy.
• Follow instructions without close supervision.
• Speak and write clearly and accurately.

Benefits - above and beyond standard Medical/Dental Vision

1. Hilton Team Member Travel Program

2. Tuition Reimbursement (NEW!)

3. Employee Referral Bonus (NEW!)

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person

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