Job description

Our team is looking for a successful Guest Experience/Coordinator Team Lead. The ideal candidate is a positive, self-starter w/ excellent customer service & multi-tasking skills. They must have computer & Microsoft Office experience, be willing to work as a motivator & part of a team in a fast-paced, goal-driven environment & perform various duties to support management & staff to ensure an outstanding client experience.

Qualifications Include:

• A "can do" thinker with a positive attitude.
• Over-deliver & exceed expectations everytime. Basic tasks done without being told.
• Good energy daily. Pumps up, energizes & encourages coworkers.
• The ability to be a "Brand Ambassador" building strong & enduring guest relationships. Ability to handle all guests, personalities & situations in a positive manner.
• The ability to work independently & as part of a team

Key Responsibillities include:

• Oversee & handle all client communication including scheduling appointments, confirmations, cancellations, cross & upselling services, e-mail correspondence, etc. In addition, inform service providers of any special requirements or last-minute changes.
• Pleasantly execute standard telephone procedures using appropriate customer service etiquette as outlined.
• Have full knowledge of all salon & spa services offered.
• Assist w/ marketing & sales by providing customers w/ information on promotions new products & services.
• Assist in achieving weekly & seasonal goals.
• Assist in managing inventory & keeping the salon clean & organized.

Salon experience is a plus. Bonus opportunities in addition to an hourly rate.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Yardley, Pa 19067: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Sales: 1 year (Required)
• Basic math: 1 year (Required)
• Cashiering: 1 year (Required)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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