Stay Sojo

Introducing Stay Sojo, a rebranded and expanded evolution of Mainsail Corporate Housing. Inspired by the word “sojourn,” Stay Sojo is designed to meet the needs of a new category of professional traveler in search of the flexibility, freedom, and comfort to live their own on-the-go experience. Stay Sojo offers quick and easy access to fully furnished, expertly styled one-bedroom, two-bedroom, and three-bedroom apartment homes in more than 100 cities throughout the United States, available for short-term and long-term stays.

We believe in people first.

The Stay Sojo team is made up of innovative, savvy individuals and together we create spaces for modern professionals to live, work, and play. But more than that, we challenge the status quo. Our team thrives off a shared vision. We set goals for success and strive to create an environment based on support, trust, and respect. The synergy of individuals is what makes our world go round.

Build a career with us

We care about the longevity and success of our team. Joining the Stay Sojo team is an opportunity to change the hospitality industry for the better. If you love helping people thrive in a fast-paced world, using your creativity to disrupt the old ways of doing things, and embrace the freedom to live as a modern professional, we would love to connect.

Learn more at StaySojo.com

Are you the one to help us take our guest service to the next level?

Take your existing customer service and/or hospitality skills to a higher level. Be in the driver’s seat to make great things happen for every guest who stays with Stay Sojo Furnished Living.

We are currently seeking a Guest Experience Coordinator to join our team. If you are someone who thrives in a dynamic, face-paced environment, works well with a team, and has a "customer service spirit" that pushes you to go above and beyond to ensure our guests have everything they need for a memorable stay in their furnished apartment, then we want you!

Full-time position typically Monday – Friday with an occasional Saturday or Sunday

8-hour shifts ranging between 8:30 am - 6:00 pm.

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Guest Service – Customer Service – Hospitality

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What’s in it for you?

Our Guest Experience Coordinator enjoys a creative and diverse work life. We offer you career development opportunities and an empowering work environment. For this role, we are pleased to offer a competitive base salary as well as the following benefits:

• Medical, Dental and Vision Coverage
• Prescription Drug Programs
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Life Insurance Options for Associate and Family Members
• Multi-faceted Learning Opportunities
• Educational Reimbursement
• Paid Time Off
• Direct Deposit Payroll
• And Much More!

Job Summary:

The Guest Experience Coordinator provides excellent customer service via email and phone to our guests staying in our furnished corporate apartments and is responsible for maintaining good working relations with our team and properties. The Guest Experience Coordinator will be the main point of contact for our guests throughout the entire journey of their stay providing excellent guest satisfaction. The Guest Experience Coordinator should have great telephone presentation, excellent grammar and writing skills, and be self-motivated, problem-solving in nature, and well organized. They should also be friendly, energetic, and assertive as well.

Key Features of your Day

• Get to know each guest and keep personal files updated of guest specifics for return visits.
• Creatively adding an element of surprise prior or during each stay, if applicable
• Provide excellent customer service to guests with constant communication.
• Enter / manage daily service requests to include follow up.
• Work directly with operations staff, apartment communities, vendors & industry partners.
• Create and Manage guest arrivals and departures.
• Review inspections of furnished apartments to ensure everything is in order prior to guests’ arrival.
• Frequent submission into company’s inventory management system.
• Other duties or projects as may be assigned.

Best Candidates will Have.

• 1+ year customer service experience in a similar field of work. Previous corporate housing or multi-family experience a plus, but not required.
• Exceptional customer service skills
• High emotional intelligence
• Genuine desire to help others
• Excellent communication skills, both verbal and written
• Ability to interact patiently, tactfully, and diplomatically with internal and external guests.
• Proficient in Microsoft programs (Word, Excel, Outlook)

As a Guest Experience Coordinator, you must have great telephone presentation, excellent grammar and writing skills, be self-motivated, problem-solving in nature, and be well organized. You should also be friendly, energetic, and assertive as well.

Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsail’s policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.

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