Learn, Lead & Grow at Sitel Group®

We believe experiences are everything and that happy associates are successful ones. That is why we give our people the tools and the freedom to learn, grow, have fun and be themselves. As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value.

With 160,000 people around the globe - working from home or one of our CX hubs - we securely connect best-loved brands with their customers' over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Are you looking for an exciting role in helping Sitel with Facilities Procurement? Do you have global experience in Facilities Procurement from managing coffee, fire systems all the way through and including construction (new countries) ? If so, keep reading!

Location - Remote-US

You Will:

• Lead and manage up to 6Local and Regional Procurement Managers and indirectly working with Facilities Management and Country Managers.
• Managing Facilities Category; backup power, physical security, general maintenance, renovations, construction, design-build, janitorial services, MROs and other sub-categories.
• Champion the use of structured Category Management processes to develop and implement Global Facilities Procurement strategies and purchasing instructions.
• Lead Procurement strategic initiatives and negotiation at the Global, Regional and Local level of existing and new contracts for products and services needed by the organization and work collaboratively with Operational Procurement teams and OPS stakeholders to attain Sitel's shared corporate goals and maximize profitability while effectively meeting the companies objectives.
• Search for insights into consumer needs and category requirements.
• Build and maintain long-term relationships with vendors.
• Research and analyze category spend data and market insights.

You Have:

• Bachelor's degree in business, Civil Engineering, Architectural design, Supply Chain, Mechanical Engineering, or related field to Maintenance and Procurement
• 3+ years' experience in Facilities Procurement
• 3+ years in Procurement, Contracting, and Supplier relationship management experience
• Proven record of successful Procurement Category Implementation and Supplier relationship management
• Solid knowledge of the strategic sourcing and the Facilities Category management process
• Contract Management
• Global Experience - working with different countries/regions/languages
• High proficiency with design software's; Construction Management tools ie: AutoCAD, Data Visualization tools, MS Office, MS Excel required, and Graphic Design.
• Minimum of 2 languages - English required, Spanish and French preferred
• Ability to establish and maintain effective working relationships
• Ability to work in a collaborative, global team environment
• Outstanding communication and presentation skills
• Solid analytical and negotiation skills
• Strong organizational and problem-solving skills
• Strong project management skills
• COUPA sourcing system is a plus

Certifications:

• Construction or Facility Management related certifications, a plus

Travel:

• Ability to travel to North America and Europe (mandatory) - 30%

Learn, Lead & Grow at Sitel Group®

We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

• GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there.
• BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so.
• WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work.
• GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts.
• MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group®.
  

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Global Category Director- Facilities Procurement