Job description
Essential Duties and Responsibilities
- Aggressively promotes the use of the facility to maximize its utilization.
- Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers and agents.
- Establishes and maintains effective working relationships with all pertinent parties.
- Coordinates facility involvement with Convention and Visitors Bureau, as well as other appropriate destination marketing agencies
- Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.
- Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.
- Plans, organizes, coordinates and directs all activities and personnel engaged in maintaining and operating the facility.
- Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.
- Directs the development, administration and execution of all financial and operating reports including: capital expenses, operating revenue, expense budgets, etc.
- Position requires the ability to work at all ASM Global facilities in Wichita.
- Other duties as assigned.
Supervisory Responsibilities
- Directly supervises the senior staff at this location. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.
- The individual must establish and maintain effective working relationships with the Client/Contract Administrator, tenants, government departments and agencies, Convention and Visitors Bureau and/or appropriate destination marketing agencies, convention hotels, hospitality stakeholders, community and civic organizations, as well as, union representatives (where applicable) to encourage continual and regular use of the facilities.
Qualifications
- Must have a proven track record of managing and leading large scale facility operations with a diverse workforce.
- Must have a strong orientation towards hospitality/customer service for the meeting, convention and entertainment industry.
- Additionally, must possess working knowledge of facility operating standards, building maintenance, custodial, personnel and office management, including labor relations and union contracts (if applicable).
Education and/or Experience
- A Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.
- Must be a well-established leader and professional with a minimum of 5-7 years of experience in a senior management level position within a convention center.
Skills and Abilities
- Must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.
- Must demonstrate business acumen with a client/customer service focus.
- Excellent organization skills
- Ability to prioritize and to handle multiple projects simultaneously
- Good written, verbal and interpersonal skills required; ability to interact with all levels of staff including management
- Ability to effectively supervise staff
- Professional presentation, appearance and work ethic
- Knowledge of Microsoft Office, including Excel and must be able to learn Booking Software.
- Ability to work with limited supervision and as a team member
- Requires ability to work flexible and extended hours, including nights, weekends and holidays, in addition to normal business hours.
Physical Demands
This position requires standing, sitting, stooping and lifting. Substantial walking and manual dexterity to operate office equipment such as a computer, telephone, copy machine, register is required. May need to lift up to 40lbs. Incumbent works in an office setting with minimal adverse exposure to environmental hazards. Ability to speak and give presentations when needed.
NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
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