Job description

As a General Manager, you'll have responsibility for the financial success of your outlet, as well as managing staff, keeping customers happy and adhering to health and safety mandates.

The role has a strong hospitality element, ensuring that the restaurant delivers high-quality food and drink and good customer service. However, you'll also undertake activities common to business managers within any sector, including overseeing:

• finance
• hiring
• operations
• sales.

Responsibilities

As a restaurant manager, you'll be responsible for operational, financial and people management. You'll need to:

• organize stock and equipment, order supplies and oversee building maintenance, cleanliness and security
• plan and work to budgets, maximize profits and achieve sales targets set by head office
• control takings in the restaurant and administer payrolls
• recruit new staff, and train and develop existing staff
• coordinate staff scheduling and roles, and motivate and encourage staff to achieve targets
• ensure standards of hygiene are maintained and that the restaurant complies with health and safety regulations
• ensure high standards of customer service are maintained
• implement and instill in your team company policies, procedures and ethics
• handle customer complaints and queries
• report to, and attend regular meetings with area managers or head office representatives

Working hours

50-60 hours a week

If he/she is a field or area manager supervising several Lefty's, they may be responsible for managing their own diary and have some flexibility in their working hours.

What to expect

• The environment is fast paced, with an emphasis on delivering good customer service in a limited time frame. The atmosphere can be hot, noisy and bustling. You may spend a lot of time 'walking the floor', moving around on foot or standing. The work can be physically demanding.
• Most managers are in charge of one restaurant, and are mainly based at one site. If you are responsible for a number of outlets you will have to travel between them.
• You'll usually wear a company uniform and dress in accordance with appropriate health and safety requirements associated with food preparation.

Skills

You'll need to have:

• excellent customer service skills
• strong communication skills
• the ability to lead and motivate teams and influence people
• self-motivation and ambition
• enthusiasm and the ability to learn quickly
• good organizational skills
• energy and stamina, as well as resilience
• a results-driven approach to work
• decision-making and problem-solving skills.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Job Type: Full-time

Pay: $50,728.00 - $65,000.00 per year

Shift:

• 10 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Ability to commute/relocate:

• Westland, MI: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

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