Job description

Here at Community Auctions, we hire you for YOU. We are looking for someone with an upbeat personality that is determined, and hungry to grow. We are looking for the next member of our Community Auctions Family.

Community Auctions is partnered with different non-profits across the country and we help each one raise money by setting up our silent auction display in businesses within their community. Our Fulfillment Manager & Customer Service Leader will be the leader for our team that calls the bidders that participated in the Silent Auctions across the country, to get payment and shipping information. They will also handle our customer service.

The opportunities here at Community Auctions are limitless due to unprecedented growth. Being employed by Community Auctions offers many different benefits.

Schedule

Mon-Thur 9am-6pm & Fri 9am-5pm

Summary/Objective

The Fulfillment & Customer Service Leader is responsible for the growth and support of Community Auctions as the main client of Community Connect Marketing Inc. The primary focus is increasing the dollar amount of proceeds raised for the charities involved in their portfolio.

Responsible for

Being the primary contact between Community Auctions, and the consumers that have signed up or purchased for items.

Ensuring complete customer satisfaction.

Properly escalating any customer complaints to Senior Leadership.

Maintaining a company 4 week rolling average above 51% collection

Ensuring the fulfillment team’s outreach is productive by using their time effectively and minimizing time in between calls, and coaching the team members as needed

Disbursing sign ups each morning

Closing up each evening and completely evening reports

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Effective written and verbal communication skills are essential for success in this position

Continual effort to increase or improve the number and quality telephone contacts made each day personally and for the assigned team.

Be able to overcome objections and resolve conflicts while speaking with customers and bidders

Competencies

Problem Solving

Customer/Client Focus

Communication Proficiency

Time Management

Conflict Resolution

Our Website

www.communityauctions.com

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Ability to commute/relocate:

• Hot Springs Village, AR 71909: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person

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