Job Summary: The Front office manager coordinates the daily functions of the hotel front desk, night audit, bell person, hotel concierge, and beach services. This position works closely with the housekeeping and maintenance departments to deliver exceptional accommodations and customer service to the guests. Additionally, the Front Office Manager trains and manages staff, supervises administrative and clerical duties, and addresses customer complaints and queries.

Company Vision & Values

Our team at St. Joe is made up of servant-hearted leaders who are passionate about hospitality and relentless in our pursuit of excellence. We value integrity and uphold our company’s standards in providing Southern hospitality at its finest. We believe that excellence is in the details, so we strive to enrich each guest experience by getting things right from the very first time.

Benefits Available

Full-time team members are eligible for benefits after 30 days of employment. These Florida Blue benefits include a traditional PPO plan with co-payments, a high deductible PPO plan with a Health Savings Account (H.S.A.), or an HMO (Health Managed Organization). If you select the plan with the H.S.A., the company contributes to your account (prorated based on the start date).

Job Responsibilities:

• Attend weekly management meetings
• Assist front desk with their duties/ help create their daily procedures
• Troubleshoot system errors
• Answer phones and respond to emails
• View and organize reservations
• Follow-up on guest complaints or issues
• Complete payroll by the designated due date
• Create weekly schedules
• Ordering, Invoicing, and inventory of the needed supplies
• Responsible for covering hourly shift
• Defining and implementing front desk objectives and procedures
• Training of staff and managing of shift schedules
• Tending to guests’ complaints and procedures
• Administrative duties such as filing and updating records, among others, as needed
• Maintaining front desk office supplies and equipment
• Ensuring the front desk and reception area is kept clean and organized
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Compile occupancy reports and financial information for the general manager
• All other duties as assigned

Education and Experience:

• Bachelor’s degree in hospitality or similar
• A minimum of 2 years’ experience as a front desk agent
• Leadership experience preferred
• Background in front office operations and housekeeping
• Ability to read write and speak, and communicate in basic English

Knowledge, Skills, & Abilities:

• Proficient in word and excel
• Detail oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest of standards
• Ability to interact with guests in a pleasant friendly way
• Ability to lead and train efficiently and effectively
• Ability to provide exceptional customer service
• Ability to solve issues independently
• Critical thinking skills
• Basic knowledge of bookkeeping
• Excellent time-management skills
• Proven ability to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, etc.
• Interpersonal skills, high level of communication skills, ability to make decisions and lead others
• Understanding of how Housekeeping and Front Office work together

Physical Demands:

• Walking, standing for long periods of time, lifting, sitting for long periods of time
• Must be able to lift 25lbs

Working Conditions:

• Indoors mostly unless assisting Bellman or guests
• Possible exposure to a somewhat noisy environment

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.