Job description

ESSENTIAL FUNCTIONS:

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

• Know and understand the vision, purpose, values and goals of Anthem Memory Care.
• Responsible to provide “5 star” customer service to all customers whether in person, via computer, or on the phone.
• Keep residents informed about activities and special functions.
• Maintains reception area/lobby and reception desk. Maintains all office machines and assists others with their use. Keeps reception area free of clutter, organized and presentable.
• Know and understand the principles of Anthem Memory Care, including concepts such as the “FISH” philosophy and the service standards that are integrated into our everyday work culture.
• Be actively involved in providing “5 star” customer service using the “FISH” philosophy and other tools to do so.
• Participates in all departments that use radios, pagers as a form of communication.
• Maintains all office master forms, lists and tracking systems used for daily operations.
• Attend all staff meetings and in services to keep informed and engaged.
• General question answering for a variety of items…what activities are going on, when outings are schedules, where particular staff members are, maintenance service, directions to facility, etc….
• Follow written policy and procedure pertaining to resident rights as well as resident abuse procedure.
• Keeps all information in regards to residents/staff confidential.

MINIMUM TRAINING AND EXPERIENCE:
Ability to read, speak and understand English sufficiently to follow directions and communicate with supervisor, co-workers and residents; some housekeeping experience is desirable but not essential, since on-the-job training will be provided.
CERTIFICATION AND CLEARANCE REQUIREMENTS:

• Background check

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 12 hour shift
• 8 hour shift

Work Location: In person

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