Company Overview:

As technology evolves at a resounding pace, so too do the needs of our customers and the communities they serve. Support in today’s market has transitioned from simple warranty support to complex end-to-end solutions. With comprehensive service and support offerings, our job is to keep your team well-equipped, productive, and connected. Our highly trained staff of technicians provide expertise ranging from hardware integration and warranty support to product customization and field-ready kitting. Our multilingual customer engagement specialists are on standby, ready to assist your team with advanced troubleshooting and diagnostics 24/7/365. We are committed to providing best-in-class service and solutions, ensuring successful outcomes and enhancing the customer’s experience.

Essential Job Functions:

• Make commitments with regard to areas of business such as financial obligations, turn-around-time, expedited repairs, customer accommodations, etc.
• Act as a liaison between the organization and external customers
• Explain services, policies, rationale for decisions, and company procedures to customers
• Request and format reports for management or personal analysis
• Analyze and determine whether or not company is liable/responsible for perceived mistakes or claims escalated by customers
• Compose letters or correspondence requiring independent judgment as to content
• Complete general office duties such as filing & mail
• Perform customer service follow-up calls
• Perform quality inspections of all completed processes
• Enforce new policies and has authority to implement policy exceptions
• Generate estimates of repair as well as part sales for both commercial and individual customers
• Read and interpret schematic diagrams and technical manuals for product identification
• Provide customer service support while answering inbound calls
• Create and maintain a variety of documents & administrative records which may contain proprietary information
• Initiate credit applications and verify trade references for new accounts
• Provide clerical support to the Administrative team, including customer contact, invoice preparation, reporting & shipping coordination
• Provide feedback to supervisors of any observed trends or customer concerns
• Miscellaneous daily tasks including VAS support and/or clean-up activities
• Other duties as assigned

Requirements:

• High school diploma (or equivalent) with one or two years additional education
• Prior customer interaction experience
• Working knowledge & efficiency using Microsoft Office and Windows Operating Systems
• Possess good organizational and decision-making skills
• Excellent verbal & written communication skills
• Basic accounting skills
• Ability to read and interpret parts diagrams and technical manuals
• Ability to balance and coordinate workload for multiple projects (multi-tasking skills)
• Highly motivated and detail-oriented
• Ability to learn new applications and programs
• Must be able to lift and/or move objects with a weight of 10 to 20 lbs
• Ability to work independently as well as in a team environment
• General knowledge of computer hardware & products

The hourly range of $16.00-19.00hr is just one component of Panasonic's Total Package. Actual compensation varies depending on the individual's knowledge, skills, experience, and location.

Panasonic is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must have valid authorization to work in the U.S. Thank you for your interest in Panasonic Corporation of North America.