Job description

Schulte Hospitality Group / Hyatt Regency Bloomington is seeking a dynamic, service-oriented Front Office Supervisor to join our team! SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a positive impact in all we do. We are passionate hoteliers eager to add like-minded people to our rapidly growing team!

Our Hotel: Hyatt Regency Bloomington-Minneapolis offers 303 stylish guestrooms and suites designed for relaxation and convenience. Located on the Blue Line Light Rail at Bloomington Central Station, 2 stops from the Mall of America and MSP Airport. Providing ideal accommodations for travelers visiting MN for either business or pleasure. Regency Club Rooms include complimentary refreshments in the Lounge.

What's in it for you? When you join SHG you'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. After all, we believe our greatest and most valuable asset is our people! SHG provides a rewarding, fun and flexible work environment, exciting perks, a robust benefit package and an atmosphere designed to encourage and promote career growth within the company.

Our Company: Schulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in all facets of the hospitality industry. We are a diverse team of innovative hoteliers and restauranteurs operating more than 200 locations across 38 states and 3 countries. Our portfolio includes a wide array of reputable brands like Marriott, Hilton, IHG and Hyatt as well as many unique, independent, boutique and lifestyle properties and restaurants.

JOB DUTIES AND RESPONSIBILITIES

Provide the highest quality of service to the guest at all times. Anticipate and exceed guest expectations.

Assign specific duties to staff for efficient operation of department.

Assist in training new associates and cross-training existing associates.

Assist in interviewing and hiring new associates for the department.

Promote teamwork and associate morale. Treat people with respect. Recognize associate successes.

Have a thorough knowledge of emergency procedures and ensure staff responds appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.

Monitors daily status of rooms, rates, discount rates and packages.

Maintains current list of available rooms for walk situations.

Coordinates blocking of rooms.

Checks printed registration cards against information on arrival report and rectifies any discrepancies.

Ensures prompt and courteous service to guests.

Pre-registers guests according to standards.

Completes and monitors employee schedule.

Monitors VIP arrivals.

Notify Maintenance Department of any maintenance issues.

Keeps track of rooms to ensure accurate status and readiness for check-in.

Hires, coaches and disciplines direct reports Interacts positively and professionally with guests to resolve issues.

Demonstrate knowledge of EEO policy, Fair Employment Practices and Fair Labor Standards Act. Promote a harassment free work environment.

Acts as Manager on Duty as required.

Work nights, weekends, and holidays as necessary.

Perform various other duties as assigned to meet business objectives

EDUCATION AND EXPERIENCE

Minimum of two (2) years in Front Desk Operations

Minimum of High School education, post-high school education preferred

KNOWLEDGE, SKILLS AND ABILITIES

In-depth knowledge of hotel Front Desk operations

Basic math skills

Ability to communicate effectively verbally and in writing

Strong leadership skills

Ability to exceed expectations of guests and team members

Excellent time management skills

PERKS/BENEFITS

Unlimited access to all regional buses and trains via hotel paid Metropass. METRO Blue Line light-rail stops in front of hotel.

Uniform provided.

Free Parking

Monthly all team rally with meal and prizes.

50% Colleague discount on hotel food offerings.

Hyatt hotel discounts for colleague and their friends and family.

Hyatt’s motto is “We care for people so they can be their best.”

Hotel provided free associate meal.

Work today, get paid today! Schulte Hospitality Group believes you should be in control of your income, that's why we're proud to partner with DailyPay, giving you access to your money when and where you need it!

In addition to DailyPay, Schulte Hospitality Group offers a robust selection of perks/benefits that include, but aren't limited to: Paid Time Off, Unlimited Referral Bonuses, Growth and Career Opportunities, Hotel Discounts, 401K, Health/Dental/Vision Insurance, Short-Term/Long-Term Disability, Flexible Spending Accounts, Health Savings Account, Pet Insurance, Dependent Tuition Benefits, EAP Program, Marketplace Discounts at various retailers such as Disney, Apple, AT&T, Verizon and more, and a flexible and fun working environment!

*Schulte Hospitality Group is an Equal Opportunity Employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

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