Job description

We are looking for an experienced and motivated Front Desk Supervisor to join our team. The Front Desk Supervisor will be responsible for supervising the front desk staff, monitoring customer service levels, and developing strategies to increase customer satisfaction. The successful candidate will have excellent interpersonal skills and be able to manage multiple tasks simultaneously.

Responsibilities:

Supervise front desk staff on a daily basis

Monitor customer service levels and take appropriate steps to ensure quality service is provided

Develop strategies to increase customer satisfaction and loyalty

Handle customer inquiries and complaints in a professional manner

Train new front desk staff on company policies and procedures

Maintain accurate records of all transactions

Ensure that all company policies and procedures are followed at all times

Requirements:

At least 5 years of experience in a supervisory role in the hospitality industry

Excellent interpersonal skills with the ability to lead by example

Strong organizational, problem solving, and multitasking abilities

Working knowledge of hotel operations and customer service best practices

Ability to work flexible hours

Job Type: Full-time

Pay: From $13.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Ability to commute/relocate:

• Carolina, PR: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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