Job description
How To Apply
Apply with your resume & please put GLITTER 34 in the subject line.
Also include a 2 minute video describing why you want this position.
Qualifications
● High School Diploma / GED equivalent
● Experience in the beauty industry or high-end environment such as luxury hotel or retail preferred
● Interpersonal skills
● Knowledge of basic bookkeeping preferred
Full Job Description
Welcome clients with a warm and professional attitude, and ensure they have been well taken care of and know what to expect.
Clearly explain our offerings to incoming callers and book consultations and treatments.
Manage the office and ensure it is clean and presentable and that stations are set up.
Complete checkout including payment and scheduling of the next treatment, and explain aftercare clearly.
Assist management with tasks and errands.
Responsibilities
· Ensure clients have a pleasant experience from the moment they enter until they leave as well as following up after service
· Proactively engage in conversations with prospective and existing clients over social media
· Explain benefits of related treatments suitable for clients
· Oversee inventory of supplies and restock stations and storage as needed
· Clean stations and light cleaning for daily maintenance of premises
· Safely operate autoclave to sterilize instruments on a daily basis
· Follow up with clients after service, and periodic follow ups to encourage clients to return
· Record and produce content for social media
· Handle incoming calls and make client bookings
· Check out clients and provide them with aftercare instructions
· Manage spreadsheets of daily tasks
· Assist with students and trainings
Skills/Requirements Required
● Have warm, inviting phone voice
● Greet clients with a warm welcome, show them to their room, help them have a
seamless and pleasant experience.
● Be able to pleasantly yet firmly communicate and uphold booking and company rules for clients if necessary
● Able to remain calm and field questions, comments, or concerns by clients in
regards to the services
● Willing to learn our sales process to close phone & in-person sales
● Be able to maximize the schedule in order to optimize the number of services performed each day
● Excellent verbal communication and grammar skills
● Trustworthy and responsible
● Mature, stable, and calm under pressure
● Problem-solving skills and multi-tasking abilities (standard)
● Reliable transportation
● Act and dress professionally including hair and makeup
Preferred
● Proven sales experience is a plus
● Experience with POS and appointment booking software is a plus
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Healthcare setting:
- Med spa
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Miami, FL 33130: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Why do you want this position?
- Why do you believe you would be a good fit for this position?
- What skills and experience do you have that would be useful in this position?
- Why are you leaving your current job (or why did you leave your previous job if not currently employed)?
Education:
- High school or equivalent (Required)
Experience:
- any sales (Preferred)
- customer service (Preferred)
- any Excel (Preferred)
- upscale (high end retail, hotel etc.) service (Preferred)
Language:
- English (Required)
Work Location: In person
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