Job description

Soroka & Associates, LLC is a general practice firm, looking for a motivated, self-starter for our Columbus, Ohio based office to join our team. The position’s focus is to confidently present clear service information to both current and potential clients, and connect them with the right person on the team.

This requires strong communication skills both via phone, text, chat and e-mail, data entry, and other tasks related to potential case intake. Our receptionist must possess qualities that build relationships and are customer/client focused. The receptionist is involved in scheduling appointments, providing answers to inquries, and setting consultation times for prospective clients. They are compassionate, understanding and patient.

We are looking for an individual who is outgoing, focused and is able to manage a high volume and time sensitive workflow effectively and efficiently. Strong people skills are necessary. The position requires one to work both independently and within a team environment.

This is a position for someone who is looking for a long-term commitment with opportunities to grow.

Skills Required:

• Engaging phone presence and ability to reflect empathy, while maintaining a high level of professionalism.
• Ability to build rapport with potential clients.
• Outstanding listening skills with an ability to play back what’s been said.
• Ability to effectively respond to urgent situations that require a quick response.
• Extremely responsive to timelines, deadlines, and set case processes.
• Computer literacy to include the Microsoft suite of products.

Duties

• Promptly respond to potential client calls and web-based inquiries.
• Takes detailed, legible notes.
• Input and maintain client data in firm Lead Software and Practice Software.
• Complete client intake form.
• Calendaring appointments and provide price quotes
• Connect our clients with the correct attorney or staff member

Soroka & Associates, LLC is a fast-growing law firm with a supportive team of likeminded individuals. We are a fast moving, innovative law firm that is dedicated to delivering the best client experience and unmatchable legal representation to each and every one of our clients, while staying true to our core values, and striving to improve our community. If you want to work in an environment where you can learn and grow, support an expanding business, and build a healthy culture, this may be the position for you. It is important to send a

Please make sure to include a personalized cover letter with your resume, noting why you are a good fit to work at Soroka & Associates, LLC.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Columbus, OH 43215: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

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