Job description

Must be available to work any 7 days of the week.

We are looking for a conscientious front desk manager to oversee the front desk operations of our business. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure that the reception area is professionally maintained.

To be a successful front desk manager, you should possess strong time management and organizational skills and be financially minded. A top-notch front desk manager should provide exceptional customer service and strong leadership skills.
Front Desk Manager Responsibilities:

• Defining and implementing front desk objectives and procedures.
• Training staff and managing the shift schedules.
• Tending to guests' complaints and questions and providing exceptional customer service.
• Ensuring that the front desk and reception area is kept clean and organized.
• Maintaining front desk office supplies and equipment.
• Managing budgets, records, and contracts.
• Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
• Conducting performance reviews with the front desk staff.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records, among others, as needed.
• Filling in for Call in and no shows

Job Type: Full-time

Pay: $35,000.00 - $39,000.00 per year

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Salt Lake City, UT 84123: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 2 years (Required)
• Marriott: 2 years (Required)

Work Location: In person

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