Job description
HGV Offers Day One Team Member Benefits!
Do you want to work for a company that inspires your best and moves you forward? Hilton Grand Vacations has a place for you. At HGV, we will help you reach your goals and build your future.
We are now seeking for a Front Desk Clerk to join our team. A career as a Front Desk Clerk ensures that every interaction with a guest or owner is a positive and memorable experience while checking them in and out of the property.
Why do Team Members Like Working for us:
- Day 1 Benefit Eligibility
- Competitive base pay
- Daily Pay*
- Recognition Programs and Rewards
- Discounted Hilton hotel rates worldwide!
- 401(k) program with company match.
- Paid Time off and Paid Sick Days
- Employee stock purchase program
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
What will I be doing?
- Welcome guest and owners on arrival.
- Accesses reservation system to resolve unit availability and assists guests with reservations or changes as required.
- Generates invoices and collects payment.
- Maintains safety deposit boxes.
- Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
- Prepares and consistently restocks the front desk with supplies including preparing arrival packets.
- Other duties as assigned by your leader.
What are we looking for:
- Proficient English language/interpersonal skills with the ability to communicate both verbally and in writing.
- Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
- Ability to multi-task responsibilities and prioritize duties.
- 6 months Customer Service Experience.
Preferred, but not required:
- Front Desk/Guest Services Agent
- Cash/credit card transactions
- Resort Hospitality or related industry
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Top 100 Most Loved Workplaces® list consecutively in 2021 and 2022, awarded two sought-after Stevie® Awards in The 20th Annual American Business Awards® including a Gold Stevie for Company of the Year – Hospitality and Leisure and a Silver Stevie Award for Achievement in Growth, being named a top company in Travel & Hospitality by LinkedIn on its 2022 Top Companies Industry Edition list, ranking first in the hotel and travel industry on Dave Thomas Foundation’s “Best Adoption-Friendly Workplaces” list and becoming a Great Place to Work® certified company in 2022.
- Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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