Job description

About us

Avid hotel by IHG is a small business in Fayetteville, AR. We are professional, agile and our goal is to Serve our guests with the highest level of customer service, clean rooms, and a comfortable bed to sleep in.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Wellness programs

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Recognizes and greets the guest upon entry into the lobby or on the telephone. Responds appropriately to information requests and complaints.

· Uses suggestive selling techniques to sell rooms, make advance reservations, and solicit franchise programs and memberships.

· Operates the front desk equipment such as switchboard, Property Management, System (PMS), fire panel, Central Reservation System, copier, calculator, fax, and printers.

· Check-in guests and give courtesy callbacks in a timely manner. (10- 15 minutes).

· Collects revenue from room rentals.

· Provides security for guests and the property by controlling room keys, verifying cash banks, making safe drops, preparing cash reports, following credit card guidelines, and reporting suspicious activity by guests or others.

· Completes paperwork necessary for Front Desk operations (editing check-ins, credit card vouchers, cashier reports, room reports, etc.).

· Logs all reservation requests on the appropriate forms (stroke sheets, signature tracking, etc.).

· Maintains consistent communication with the housekeeping and engineering departments to advise of any room changes and/or conditions.

· Performs all other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday

Ability to commute/relocate:

• Fayetteville, AR 72701: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: One location

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