Job description

Job Title: Front Desk Agent

Job Summary: Represents the hotel to the guest throughout all stages of the guest's stay by working
with all hotel personnel to ensure every guest experiences superior customer care. Responsibilities
include registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:
· Maintains an inventory of vacancies, reservations and room assignments.
· Registers arriving guests and assigns rooms.
· Coordinates room status updates with the housekeeping department by notifying housekeeping
of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
· Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
· Manages and resolves all guest complaints in a professional and courteous manner.
· Processes guest check-outs and handles monetary transactions.
· Maintains customers' privacy.
· Maintains a high level of professional appearance and demeanor.

Qualifications:
· High school diploma or equivalent.
· Ability to communicate with public, hotel staff, and management in a professional manner.
· Knowledge of surrounding areas and local events.
· Ability to understand and adhere to proper credit, check cashing, and cash handling policies and
procedures. Able to properly secure guest information.
· Knowledge of proper telephone etiquette.
· Ability to work a flexible schedule, including weekends and holidays.

Previous hotel-related experience preferred, but not required. Candidates must be friendly, enthusiastic, and provide a high level of customer service.

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Weekend availability

COVID-19 considerations:
To keep hotel staff safe we've installed plastic barriers at the front desk, and provide masks, gloves, and hand washing stations, and hand sanitizer.

Work Location: In person

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