Job description

About us

The Resort at Paws Up is a medium business in Missoula, MT. We are professional, customer-centric, engaging and our goal is to Paws Up employees are responsible for providing an exceptional experience to guests staying at the resort. Every position is important to achieving the high level of service our guests anticipate. If you have a natural desire to be hospitable, can start a friendly conversation with a total stranger, enjoy the outdoors, crave adventure, have a strong work ethic, possess an innate desire to make a difference and are personable and friendly, then Paws Up is a good fit for you!.

Our work environment includes:

• Food provided
• Wellness programs
• Growth opportunities

Spend your summer hanging with the bison and steers at The Resort at Paws Up on a sprawling, 37,000-acre, authentic working cattle ranch in Western Montana. Are you ready for an adventure? Here at the Resort at Paws Up we are the pioneers in perfecting the peaceful point were promoting the pursuit of personal passion and building up your bank account can prosper. We're all about the magic of Montana, sharing moments, making memories, and building meaningful friendships. Apply today, what's stopping you?

We are looking for a Front Desk Agent to join our team and provide exceptional customer service to our guests. The successful candidate will be responsible for greeting guests, answering phones, taking reservations, and ensuring that all guests have a pleasant and comfortable stay. The ideal candidate will have excellent communication skills, a friendly and professional demeanor, and the ability to multitask in a fast-paced environment.

Responsibilities:

The Primary Functions are:

• Check guests in and out through resort systems.
• Ensure all guest folios are accurate and reviewed prior to the guest departure.
• Reply to Paws Up App messages are received and replied to in a timely and professional manner.
• Send out daily app messages to guests on property promoting events, activity openings, spa openings, etc.
• Answer phones in a timely and courteous manner and dispatch calls accordingly while following the company’s phone etiquette standards.
• Present a professional and courteous demeanor both on the phone, in person, on the Resort app and through email; Email correspondence are handled with proper grammar.
• Act as liaison between the guest and departments on guest requests, ensuring follow through, completion, and resolution.
• Provide detailed communication regarding guest issues to all relevant departments to ensure an appropriate solution for guest recovery.
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by management or the guest directly.
• Ensure confidentiality of guests before and throughout their stay.
• Assist with guest service issues promptly and efficiently.
• Sell and promote resort revenue generating activities, guest enrichment activities, accurately and promptly assisting to remedy guest service issues.
• Keep up-to-date knowledge on all menu items including preparation, any allergens, and alternative preparations; Communicate food restrictions to Food & Beverage and Culinary teams.
• Maintain up-to-date awareness of Resort information and amenities.
• Follow and complete daily department checklists.
• Compile data and reports as needed.
• Maintain clean and clear work environment while staying organized and efficient.
• Assist in the arranging and organization of guest celebration amenities that are unique and personalized.
• Create Purchase Requests for any last-minute guest billable items for the Town Runner to pick up in town.
• Assist guests with personal shipments.
• Always maintain a high level of attention to detail.
• Communicate and maintain timelines and priorities.

Team Members can look forward to:

• Opportunities for career development and advancement
• Carpool reimbursement $5-$20/Day
• Housing Assistance Available
• Complimentary Lunch Provided
• Employee Assistance Program
• Employee Discounts on Merchandise
• A great work environment in a beautiful luxury resort setting.

**The position offered is contracted/ seasonal and located in Greenough, Montana.

Check it out for yourself!

https://youtu.be/FvGzdXJubf8

The Resort at Paws Up provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Type: Contract

Pay: From $18.00 per hour

Benefits:

• Employee assistance program
• Employee discount
• Flexible schedule

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekend availability

Application Question(s):

• Have you ever been convicted of a criminal offense (felony or misdemeanor)? If you have been convicted, please explain. If you have not, please write N/A
• Please provide us with your personal email address (not your indeed email) so we can easier reach you. Thank you
• Will you be able to reliably commute or relocate to 40060 Paws Up Rd. Greenough, MT for this job? Please write Yes or No

Experience:

• Hotel experience: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

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