Job description

Frontdesk Associate
The Guest Service Representative position is a developmental position at Red Roof Inns. A Guest Service Representative assists the General Manager in generating revenue, controlling expenses, maximizing profitability, delivering superior customer service and maintaining a quality product.

Duties and Responsibilities

• Assist the Hotel General Manager in managing and scheduling the Front Desk, Housekeeping, Maintenance, Laundry and Sales.
• Accurately execute all company and brand initiatives, policies and procedures with continuous improvement in quality, service, and operations.
• Assists in compliance with all internal audit requirements as well as Federal, State, and local regulations.
• Learn to control costs effectively to meet budget guidelines through forecasting, labor control, and P&L performance.
• Recruit, hire, train, and lead employees to meet and exceed service and quality goals. Coach, counsel and motivate all employees as necessary.
• Ensures reward and recognition programs for both guests and employee are in place and working.
• Manages property inventory and ordering of supplies to ensure proper stock levels are maintained while remaining within budget.
• May participate with leadership in the preparation of annual budget and other financial reporting throughout the year.
• Ensure safety procedures are in place for the protection of employees, guests, and Red Roof assets.
• Performs other duties as assigned.

Qualifications

• High School Diploma or equivalent work experience, preferably in the hotel, restaurant or retail management.
• Profit and loss and budgeting experience strongly preferred.
• Sales background and rate/yield management experiences are preferred.
• Relocation may be required and assistance is provided.
• Must have an attitude and passion for success.
• Independent business mind preferred.
• Must be self-motivated and have the ability to work without direct management.

Working Conditions

Because Red Roof Inn hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekend and holidays. Schedules vary based on business need.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Frontdesk/Operation: 1 year (Preferred)

Language:

• Spanish (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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