Eastridge Workforce Solutions is partnering with an American financial services company in its search of a Financial Service Representative.

Multiple locations including - Point Loma, Encinitas, Scripps Ranch, Escondido, Kearney Mesa and Carmel Mountain

Schedule:Monday-Friday with rotating Saturdays

Essential Duties and Responsibilities

• Interview members and potential members to determine their financial needs and aid in selecting appropriate products and services.
• Cross-sell products and services to members by assisting or referring the member to an appropriate representative.
• Participate in the sales program, contests, telemarketing, and meetings.
• Accurately track all referrals/sales.
• Meet established sales goals as assigned.
• Provide an exceptional service experience consistent with Credit Union standards; resolve member complaints quickly and accurately; respond to member inquiries on the phone and in person.
• Responsible for keeping abreast of current policies, procedures, and new products; following new procedures.
• Prepare documentation for new accounts, loans, and/or card issuance, ensuring adherence to legal requirements and Credit Union policies and procedures.
• Ensure loan files are complete and accurate with appropriate and thorough comments, along with recommendations to aid in the loan decisions.
• Relay loan decision to the member along with loan terms and conditions providing financial counsel and alternatives, as needed.
• Provide timely closing of loans through consistent follow-up of loan approvals.
• Ensure operational integrity through consistent and timely audits of loan and new account files and documentation.
• Maintain the integrity of the sales program by accurately recording and tracking all member encounters.
• Participate in business development activities including participating in orientations and on-sites.
• Contribute to the sales orientation of the branch by instructing co-workers as directed by management in product knowledge and cross-selling techniques.
• Participate in AML/BSA compliance training as assigned.
• Adhere to credit union AML/BSA policy and procedures including CTR rules and form preparation, identify and refer suspicious activity to the Compliance Department, perform OFAC comparisons, and properly identify individuals in accordance with Branch Operations procedures.
• Act as an MSR or Receptionist as directed by management.
• Support management in community development activities.
• Maintain safe deposit boxes, as applicable.
• May be required to work weekends and/or extended hours, including offsite events.

Minimum Qualifications (Education, Experience, Skills)

• High school diploma or equivalent.
• One year of banking experience; knowledge of loan and account interviewing techniques, cross-selling, upselling, and/or referring products/services; or 2 years of relevant finance-related experience; or 6 months of SDCCU member-facing work experience may be considered.
• Demonstrated sales ability and thorough knowledge of and a willingness to actively promote products and services.
• General knowledge of Credit Union and/or financial institution loan policies and procedures preferred.
• Demonstrated professional human relations, communication, and organizational skills.
• College-level math and financial calculation skills.
• Basic level computer skills, including MS Office applications (Word, Excel, Outlook)
• Professional appearance and demeanor

Eastridge Workforce Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Eastridge is unable to provide visa sponsorship to applicants.

We value diverse experiences, including prior contact with the criminal legal system, and applicants with criminal histories are encouraged to apply.Certain clients require Eastridge to perform background checks and Eastridge will consider qualified applicants with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring, the San Francisco Fair Chance Ordinance, and the Philadelphia Fair Criminal Record Screening Standards Ordinance (a copy of the notice of rights under the Philadelphia Ordinance is available by clicking on this link).

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