Job description

PayServ Payroll Solutions is looking for a talented, detailed-oriented, energetic, and passionate Finance Specialist to join our growing team. The successful candidate will be responsible for assisting with clients tax management and payroll needs. The Specialist will support the Tax Manager as well as Operations and Sales Departments in an effort to achieve organizational goals. This person works closely with the stakeholders to support the payroll service client base. While experience is a plus, we are open to training the right person.

PayServ is proud to be the local, community-based choice for small and mid-sized employers’ payroll and human capital management (HCM) needs. You get the best of both worlds with PayServ—big-company capabilities, but with the local-company customer care. Our technologically advanced approach affords our clients all the options of the big corporate payroll companies with unmatched cyber security and privacy protections.

Essential Functions

Tax Payments

• Assist clients in completing registrations and securing taxpayer identification numbers in new tax jurisdictions.
• Assist in the management of quarterly and annual tax return filing process.
• Develop enhancements to processes and procedures and make recommendations to management.
• Maintain positive working relationship with clients, agencies, and coworkers to promote PayServ’s quality service image.
• Track, report and resolve tax related client service issues.
• Remain informed of all changes to wage and tax laws.
• Correspond with federal, state, and local tax agencies on behalf of clients.

Tax Penalties

• Track, research and resolve client tax penalty notices and overpayment refund requests.
• Conduct research to obtain proof of prior tax filings and payments.
• Retrieve all documentation necessary for penalty and overpayment resolution from multiple resources.
• Respond to inbound calls and place outbound calls.

Payroll Assistance

• Perform client requirement gathering, configuration, implementation, and training of proprietary iSolved software
• Resolve client questions and problems in an efficient, timely and accountable manner.
• Establish and maintain knowledge of all PayServ software platforms and operating policies and procedures.

Product Support

• Liaison between clients and operations department to help ensure accurate and thorough new client tax installations and issue resolution.
• Oversee the accurate production of POA’s for new clients.
• Collect and file Power of Attorney forms as required by taxing authority
• Ability to speak knowledgably on customer service-related issues, even if they are outside the scope of tax services.
• Conduct research to remain current on the latest technologies available.
• Continue to stay abreast of changes pertaining to various product offerings, regulatory changes, policy changes, and industry developments

Qualifications

• Bachelor’s Degree in Business Administration, Finance, Accounting or Human Resources preferred.
• Associate's degree in Finance, Accounting, Business or a related field is required, with at least 1 year of customer service experience or the equivalent combination of work experience.
• Strong customer service and analytical skills.
• Exposure to payroll related services a plus.
• Ability to manage time and priorities to maximize results.
• Intense desire to succeed within an ethical, client service-oriented environment.
• Track record of success in finance, accounting, business or related field.
• Experience in using Microsoft® Office applications are also essential to the position
• Ability to project a positive and professional image when representing the company to prospects, clients and the business community.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Bardonia, NY 10954: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Accounting or financial: 1 year (Required)

Work Location: In person

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