“Whatever you do — for work or pleasure — do it with passion! Live with passion!” Christian Dior

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a proactive and self-motivated Field Coach Trainer to join the Training team working across our Central Europe locations in Munich, Vienna, Geneva and Zurich.

As a Field Coach Trainer your mission is to support and develop retail teams in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach client advisors to become ambassadors of brand culture, values, and products.

Your role is to partner up with Boutique Manager(s) to deliver the training path, enable retail teams to enhance client experience and develop skills to engage our client and elevate client experience.

You will spend about 80% of your time in stores, between coaching and in-store training in small groups.

Duties and Responsibilities:

Your duties and responsibilities will include but not be limited to the following:

Coaching and training at the heart of team performance

• Lead a culture of in-store coaching, with a priority on Client Advisors according to their needs
• You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solution to improve and develop.
• You will support Boutique Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach
• Leverage on Dior(IN)sight and Dior’CX results to coach individuals and support the boutique to improve Dior Client Experience
• Facilitate product training, including new launches, for store population. Develop skills of silhouette building combining product information with selling skills in order to optimize cross-selling. You will leverage on role play and on-the-floor coaching to enhance the benefits to the Client
• Support with Training setups and organization
• Ensure the Boutique Management team has full visibility on training activities (progress, required actions, concerns etc.) making recommendations as needed

Facilitate on-boarding of newcomers

• Ensure a consistent on-boarding for all new starters
• Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction

General duties not specifically related to Training

• Act as a platform for sharing of experience / best practices among the boutiques on coaching initiatives/programs
• Lead by example in terms of the company’s policies and procedures
• Exemplary personal service and Dior grooming standards
• Loves to travel

Experience Required:

• 3 years’ experience
• Attention to detail & demonstration of own initiative
• Excellent communicator & facilitator
• Immaculate grooming to Dior standards
• Appreciation for the luxury goods market
• People centric mindset
• German and English are a must, French is a big plus

What we offer you

The opportunity to join the LVMH Group (Louis Vuitton Moët Hennessy), the world leader in high-quality and luxury products. We are working in an international environment with passionate people and amazing development opportunities – as we follow the lifelong learning approach.

Working at Dior is not only about entering the world of exclusive luxury, it also offers lovely benefits.

• Holiday entitlement of 6 weeks per year
• Lunch benefit with 100€ net per month
• Access to Cooperate Benefits
• Special Employee conditions after successful completion of probation period
• Pension Scheme exclusive for DIOR
• Referral Program Bonus “Talents are knowing good Talents”
• Family Atmosphere & Flat Hierarchies
• Opportunities for further training and development
• Career opportunities withing the LVMH Group

We are already looking forward receiving your application!