Job description
Job description
FB Doors Corporation, a Doors & Windows Dealer and Installation company, has a stable opportunity available for a Call Center Lead to oversee our telemarketing call center.
The successful applicant will be responsible for directing agents’ workflow and workload as well as handling complaints, concerns, and questions from customers.
We’re looking for a highly organized professional with management experience who can ensure the most efficient operations of our call center.
Our goal is to increase customer satisfaction and to ensure our agents meet their weekly, monthly and quarterly quotas.
Responsibilities and Duties
- Hire, train and onboard new Call Center Agents as required to meet quotas
- Provide coaching and assistance to call center agents on an ongoing basis
- Process weekly sales leads reports for submission to management
- Oversee and ensure conflict resolution between associates and customers
- Ensure that all employees follow the company’s best practices for call center management and operations
- Develop presentations and team meetings to motivate and educate call center agents
- Communicate company goals to associates so every employee understands his or her role
- Conduct periodic surveys of customers and potential customers to ensure quality control
Qualifications and Skills
- Bachelor’s Degree preferred
- 3+ years’ experience in telemarketing or an outbound call center environment
- Familiarity with telemarketing software systems
- Excellent communication, management, interpersonal and leadership skills required
- Advanced conflict resolution skills required
- Able to work overtime as necessary to meet quotas and guide team
- Able to work on Saturdays
Job Type: Full-time
Schedule:
- 8 hour shift
Ability to commute/relocate:
- Hialeah Gardens, FL 33018: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Construction estimating: 1 year (Preferred)
Work Location: In person
caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.