Are you looking to join a fast-growing software company that is transforming how organizations share knowledge and insights? An organization with big name customers like Burberry, Conagra, Jackson Hewitt and Metlife in seemingly every industry or niche? One with a growing customer base and a proven product that users actually love?

Then join us in the knowledge engagement revolution at Bloomfire, one of Austin’s Best Places to Work.

The Role:

As an Enterprise Customer Success Manager, you will be instrumental in building long-term partnerships with customers to ensure they maximize adoption and ROI with Bloomfire’s knowledge engagement platform. You will support Bloomfire’s continued growth as the company scales, reporting to the Manager of Customer Success.

Responsibilities:

• Maintain the health of your assigned accounts by building relationships with champions, stakeholders, and C-level executives
• Proactively reach out to customers with solutions and best practices on maximizing engagement and leveraging Bloomfire to meet their business objectives
• Analyze customer data and develop actionable insights for the main contacts at your accounts
• Work cross-functionally to ensure seamless collaboration and communication throughout the customer lifecycle
• Leverage analytics to proactively identify revenue opportunities and assess customer health
• Execute customer success plans to identify risk, minimize churn, and generate growth opportunities within your territory
• Stay current on customer needs, industry trends, and competitors

Requirements

• 3+ years experience in analytical, customer-facing roles (e.g., customer success, client-services, consulting, or account management)
• Bachelor’s degree required
• Proficiency with Microsoft Word, Excel, PowerPoint, and Google Workspace
• Strong oral and written communication skills, including the ability to exchange information and answer questions clearly
• Ability to work independently on multiple projects with competing priorities
• Exceptional organizational skills
• Demonstrated ability to work with cross-functional teams
• Strong training background

To really stand out, you have experience in or knowledge of:

• Customer-facing roles at B2B SaaS organizations
• Products such as Salesforce, Churnzero, and knowledge management platforms
• Change management best practices

Benefits

• Award winning culture
• Health, vision, and dental plan
• 401(k) so you can save for retirement with company matching contribution
• Unlimited vacation policy (seriously) + paid holidays
• Incentive-based bonus plan
• Annual professional development stipend
• Flexibility and genuine support for remote work
• Monthly company activities, now virtual and/or socially distanced
• Exposure to Fortune 100 and Global 2000 customers in every industry
• Opportunities to help transform our customers
• Convenient downtown location with parking, easy access to Mopac and the Hike and Bike Trail at Lady Bird Lake (post-COVID) for Austin-based employees!