Job description

Transparent Health Group is a rapidly growing healthcare benefit services company that provides the services and technology necessary to make complex health plans work for its members. We ensure employers and their employees have the information they need to make informed decisions about their healthcare benefits. Our goal is to eliminate surprises in our members' healthcare coverage!

Position Overview

• Abide by all HIPAA requirements
• Heavy Inbound Call Volume - Providers
• Confirm Benefits and Eligibility
• Ability to read and understand Benefit Overviews
• Respond to Claim Inquiries via email
• Familiar with reading Explanation of Benefits (EOBs)
• Meet and Adhere to all KPI metrics

Why Work with Us

• 100% remote, work-from-home position
• Benefits are available on day 1 of employment which includes medical, vision, and dental
• In-depth training program to guarantee success in your position
• Fast-growing company
• Opportunities for advancement
• Supportive team-based workplace
• 3 weeks of PTO plus 7 paid company holidays
• Monday-Friday position, no weekends!
• Our family values mean we are committed to a real living wage, with meaningful benefits

Requirements

• Experience working in health insurance
• Must possess a high level of organization, reliability, and attention to detail.
• Phone-based customer service call center experience (High call volume preferred)
• Comfortable working with technology
• Exceptional verbal and written communication skills
• Outstanding track record of attendance and adherence to schedule
• Quiet and private home working environment, where you can work uninterrupted for your shift
• Self-starter who demonstrates working independently
• Reliable high-speed Internet access required
• Successful multitasker who can ensure all responsibilities are completed in a timely manner

Personal Attributes Needed for Success

• Ability to build rapport with a wide range of people
• Excellent follow-up and follow-through skills
• Strong desire to be of service and assist others
• Motivated by being in a supporting role and contributing to team success
• Bilingual a plus! English and Spanish, English and Chinese, English and Mandarin, English and Russian
• Familiarity with Indemnity Plans a PLUS!

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have any familiarity with Indemnity Plan?

Experience:

• Call Center/Heavy Phone: 1 year (Required)
• Medical Insurance: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: Remote

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