Job description

The Electronic Health Record (EHR) Manager facilitates the maintenance, support, and optimization of the EHR and integrated systems to ensure that The Centers’ Health and Wellness staff are effectively and efficiently utilizing the Electronic Health Record. The EHR Manager serves as the liaison between The Centers and the EHR vendor. This position collaboratively works with Operations, Finance, Information Technology, Quality, internal and external customers on EHR initiatives.

ESSENTIAL JOB DUTIES &RESPONSIBILITIES

• Collaborates with our EHR vendor and The Centers leadership to test and optimize the use of the system through implementation of new features and upgrades.
• Facilitates EHR Steering Committee for governance of EHR initiatives to assure that the EHR team is addressing the priorities of the Centers leadership team.
• Facilitates statements of work with vendors and internal teams as needed.
• Attends vendor workgroup meetings and conferences to stay abreast of changes to the EHR
• Reviews and communicates EHR updates to organization, including but not limited to enhancements, bug fixes, lab test changes, scheduled or unplanned outages and special projects.
• Collaborates with The Centers leadership and users to identify opportunities for efficiencies in operations, practice support, and patient outcomes.
• Manages EHR security, working with HR and department managers to determine minimum levels of access needed per end user.
• Supervises new department builds, and other Masterfile changes.
• Coordinates and facilitates ongoing training of new and existing staff in the use of the EHR.
• Maintains a strong relationship with IT and operational partners.
• Acts as a backup to the EHR specialists in providing daily and after hours support for all EHR applications.
• Implements and maintains new or existing information systems related to the EHR.
• Participates in on-boarding process to ensure new staff have access to EHR.
• Provides systems training and access to resources for existing and new staff; design guides/presentations, implement learning strategies, maintain training environment/equipment and coach super users and EHR specialists.
• Supports the planning and facilitation of all systems training to ensure knowledge and utilization is streamlined with patient care; participate in all efforts to improve processes or workflows.
• Other Job Duties & Responsibilities
• Perform other duties as assigned.

SUPERVISION:

• This position will supervise the EHR Specialists.

JOB QUALIFICATIONS

• Must have supervisory experience over EHR or clinical systems analyst
• Microsoft Office proficiency required.
• Demonstrated understanding of clinical and physician practice operations.
• Experience in community health center or ambulatory practice.
• Understanding of clinical, business and billing processes.
• Ability to travel during the workday between sites as required.

CORE COMPETENCIES

• Situational Leader: Enables and empowers team members to develop their competency and commitment in completing goals and tasks; creates an environment of trust and mutual respect and sets an example for other leaders in the organization.
• Communication: Expresses thoughts clearly, concisely, and effectively both verbally and in writing.
• Detail Oriented: The ability to process detailed information effectively and consistently. Develops ideas thoroughly and meticulously into an effective plan of action.
• Promotes Diversity and Inclusion: Values all people for their unique talents and divergent viewpoints. Actively encourages practices that support diversity, inclusion, and cultural competence.
• Organization & Time Management: Organizes work, effectively prioritizes, and sets short- or long-term goals and strategies to achieve them. Aligns communication, people, processes, and resources to drive success.
• Collaboration: Develops and maintains positive relationships with colleagues, staff, and Stakeholders

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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