Job description

The Ecommerce Assistant Manager is responsible for overseeing the overall operation of E-Commerce, to include: eBooks, jewelry, collectibles, Ecommerce projects, collections, security, safety, processing sales, and personnel management. Assists in meeting established revenue and margin goals by optimizing customer satisfaction within budgeted expense levels.

RESPONSIBILITY LEVEL:
Implements and may provide input into strategic goals for contributes to the Goodwill Mission by supervising the eCommerce operation. Oversees daily operations of team, ensuring work is performed as prescribed by policies and procedures to achieve productivity, service, and quality standards, and goals. Has familiarity with eCommerce budget and manages team spend to meet budget targets. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:
1. Leading and Developing Talent: Responsible for input on pay, performance appraisals, work schedules, day-to-day personnel issues, discipline and hiring. Actively networks and sources for positions within the team.
2. Project and Change Management: Periodically serves as a team member or subject matter expert for formal project or within the department. Contributes ideas and helps develop solutions while balancing demands of project work and routine job responsibilities. Supports management in the implementation of change. Engages effectively in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.
3. Problem Solving: Implements production and develops best practices. Provides oversight to staff, including advanced problem solving and customer service. Utilizes strong people skills to solve team issues. Resolves basic and moderately complex operational problems, elevating them to the manager as appropriate.
4. Technical Skill: Has understanding of subject matter and demonstrates advanced knowledge of field along with the in-depth 'why's' and supevrvisory experience. Has interpersonal skills in dealing with management and other deparment.
5. Community Engagement: Champions Goodwill's community engagement initiatives. Is aware of Goodwill's community partner organizations and participates in volunteer opportunities as pertains to role and interest. Participates in industry/knowledge groups.
6. Focus on individual and business unit production goals while maximizing the value of all donations to achieve budgeted Revenue and Margin through online sales.
7. Oversee the proper procedures for handling and sales of E-Commerce merchandise.
8. Hire, develop and train staff to maximize donated goods sent to E-Commerce.
9. Oversee Security procedures and Audit incoming merchandise for loss control.
10. Analyze report data and other documentation with the ability to share insight and submit action plans to leadership.
11. Effectively manage to ensure proper adherence by store and E-Commerce staff to policies and procedures.
12. Maximize sales performance through proper listing, handling, rotation, and shipping of all merchandise.
13. Ensure timeliness and accuracy of all required reports and records.
14. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:
1. Two years of college education or experience equivalency. A minimum of 5 years' experience, or 2 years managerial experience.
2. Must have a valid driver's license.
3. Forklift certification, if required at site.
4. Demonstrated E-Commerce management experience or related retail experience; includes supervisory experience.
5. Work varied schedule and flexible hours; nights and weekend shifts may be required to meet business needs.
6. Must have working phone that allows for communication accessibility.

CORE CULTURAL COMPETENCIES:
1. Customer Focus: Gathers customer satisfaction input and aligns business processes to work with those of the customer. Holds others accountable for meeting customer needs and addresses gaps in meeting emerging customer needs.
2. Values Differences: Creates an environment where differences are openly shared, embraced and incorporated into the team's activities. Encourages others to be open to, seek and learn from diverse perspectives. Demonstrated sensitivity to cultural norms and expectations and helps other understand the value diversity brings to the business.
3. Communicates Effectively: Practices active and attentive listening and encourages candid and open communication among groups. Breaks down communication barriers and adjusts content and communication style to reach the audience and a diverse set of stakeholders.
4. Situational Adaptability: Sets an example of adaptability, adapting and shifting priorities in response to clients, constituents, or the organization. Helps teams adapt to new situations and shift approach or stay the course in the face of changing demands.
5. Drives Results: Fosters a sense of urgency within the team for reaching goals and meeting deadlines. Drives a record of success leading other to persist in achieving results despite setbacks or obstacles.
6. Ensures Accountability: Holds self and team accountable for outcomes and accepts responsibility for successes and failures of own work and the team's work. Creates feedback loops within processes; monitors metrics and milestones to chart progress against expectations and accountabilities.

PHYSICAL/SENSORY DEMANDS:
Regularly lifts and/or moves up 10 pounds, frequently lifts and/or moves up to 20 pounds, occasionally lifts and/or moves up to 50 pounds. Moves about to accomplish tasks. Lift: Raises objects from lower to higher position or moves objects horizontally. Stoop, kneel crouch or crawl: Positions self to retrieve objects. Reach: Extending upwards or downwards to retrieve objects. Worker is subject to weather conditions (hot, humid, dry, cold etc.). Required to stand for long periods of time, Required to hear and respond to warning devices on equipment, vision Required for while using computer keyboard and work with written and electronic information and to assess product and warehouse operations.

Equal Opportunity Employer

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