• Develops and coordinates care protocols and DME set-ups for Home Medical Equipment patients.
  • Develops, implements, and manages inventory control process in collaboration with vendors and FV support services
  • Maintains and tracks inventory
  • Ensures inventory costs are in line with departmental budget
  Ensures patient care needs are served in a timely manner & efficiently set-up equipment and deliver patient education.
  • Educate patients on product information, use, and maintenance processes
  • Configure DME equipment and fit for appropriate accessories
  Coordinates equipment data management and analysis
  • Develops and implements processes to support patient care in alignment with DME compliance data
  • Collaborates with care team to ensure care plans are supported with timely and accurate information
  Provides timely and accurate compliance information to providers
  Facilitates effective claim processing with DME aspects of care plan
  • Proactively contact patients to ensure exceptional service and equipment compliance
  • Supports patient insurance and/or financial securing processes as appropriate
  Enable accurate claim process by aligning billing processes with insurance requirements
  • Partner and/or leader in quality improvement initiatives and community education events
  • Serves as technical expert in developing new services
  • Supports operational service needs
  • Ability to train additional staff for coverage when needed
  • Completes weekly retail deposits following Fairview’s cash handling procedures
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• 2 years customer service experience
• BLS for Provider (or willing to obtain within 2 months from hire date)

• Post High School education
• 2+ years in a direct patient care setting
• Fitting DME/respiratory equipment

Keywords: customer service, home medical