Job description

Are you passionate about travel? Do you want to grow with a company that values its employees? Don’t you think it’s time to make a career move? If so, we invite you to explore the world at Abercrombie & Kent! Abercrombie & Kent is the world’s leading luxury travel company, combining comfort and authenticity in the greatest destinations worldwide since 1962. Our inspiring brand of travel to over 100 countries and all seven continents relies on a staff of dedicated experts — and you could be one of them!

So, why not share your passion for travel by embarking on a career journey with an industry leader still pioneering after five decades of success!

Position Summary

• Efficiently and accurately prepare guest documentation according to A&K brand standards.
• Responsibilities and Accountabilities
• Prepare personalized Preliminary Documents for all bookings once deposit has been made
• Prepare personalized Final Documents for all bookings including all itinerary details, flight schedules, etc for timely delivery prior to departure via the A&K app
• Assemble and ship A&K wallets/luggage tags as part of Final Documents process
• Ensure A&K brand standards are met and all documentation is accurate
• Identify errors in document content and report to applicable RSC Management
• Research, write and send all Program Change Notifications via the reservation system to guests/Travel Advisors in collaboration with Product Team
• Make recommendations for process, workflow and technology improvements as it relates to documentation
• Front Desk coverage as needed
• Special projects or other related duties as required

Skills and Abilities

• Strong multi-tasking skills and flexibility required
• Detail oriented with excellent organizational skills
• Ability to work in a team environment
• Excellent verbal/written communication skills and phone demeanour
• Intermediate computer skills required (Microsoft Office) and ability to quickly master new technologies
• Must read/write/speak English

Education and Experience

• High School Diploma required

Job Type: Full-time

Pay: $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• This is a Hybrid position meaning you work 3 days in the office at our Downers Grove, IL location and 2 days remotely. Does that work for you?
• This position pays between $18-19/hr, is that okay with you?

Work Location: In person

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