Job description

Shift: 2nd Shift M-F 3:30PM - 12:00AM

MUST have previous Document Processing experience to be considered.

Job Description:

• Resolve customer service issues and skillfully manage complex customer service problems.
• Identifies system and workflow improvements to enhance efficiency.
• Review and Process confidential time-sensitive documents ensuring quality work through effective execution of established procedures; by identifying and entering objective data (“key what you see”) at a high level of productivity reviewing work product for quality, and accuracy
• Perform data entry task from a paper and/or document image
• Receiving and processing incoming documents
• Organizing documents according to classification categories.
• Filing hardcopy documents and electronic file formats.
• Copying, scanning, Indexing, and emailing documents.
• Storing documents and distributing documented materials to intended recipients.
• Securely discarding duplicate and obsolete documents.
• Archiving, retrieving, and distributing filed documents on request.
• Ordering and replenishing office supplies.
• Managing the maintenance and repair of office equipment.
• Performing other administrative duties, when required.
• Utilize system functions to perform data look-up and validation.
• Maintain high degree of quality control and validation of the completed work,
• Identify, classify, and sort documents electronically
• Create excel spreadsheets, mail merge projects and word documents
• Update computer records on multiple local databases.
• Create excel spreadsheets, mail merge projects and word documents.
• Ability to multi-task and manage multiple priorities and deadlines is critical.
• Assist with general facility computer task and support.
• Process system access requests for clients.
• Showcase good leadership skills to carry team members along.
• Excellent skills for communicating and relating with both staff members and customers.
• Good interpersonal skills to create a cordial relationship with team members.
• Strong professional communications skills, both written and verbal in English.
• A team player with a positive attitude, strong interpersonal skills, and multi-tasking ability.
• Demonstrated ability to manage communications and projects across multiple customers simultaneously.
• Ability to multi-task and perform effectively under pressure.

Experience:

• A least 3 years of customer service experience, diagnosing and solving customer concerns, preferably with large enterprise accounts.
• Demonstrated strong skills in MS Office applications (Outlook and Excel primarily)
• Experience with Document Processing (Scanning, Indexing and Data Capture)
• Demonstrated experience partnering with senior level customers.
• Comfortable interacting with all levels of customer management.
• Manage multiple production-oriented tasks and responsibilities.
• Ensures acceptable service levels, metrics and/or performance guarantees are achieved.

Position Requirements:

• High school diploma or equivalent (GED)
• Strong organizational and administrative skills preferred
• Proficient with PC and Windows.
• Ability to communicate both verbally and written with customers and company personnel required
• Flexibility to adhere to overtime requirements

The pay range for this position starts at $28.00 per hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Job Type: Full-time

Pay: $28.00 per hour

Application Question(s):

• Are you fully vaccinated against COVID-19?
• This is a set shift. 3:30PM - 12:00AM. Are you willing to work this shift?

Shift availability:

• Night Shift (Preferred)

Work Location: In person

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