WHO IS PARKING MANAGEMENT COMPANY (PMC)?

Parking Management Company (PMC) is one of the fastest-growing companies in the hospitality industry, and our valet parking services extend to 5-star hotels, resorts, hospitals, restaurants, and special events. We have operations coast to coast across the United States. We are in over 35 states and 100+ cities. Our mission is to develop long-standing relationships with our clients by maintaining the highest standard of customer service.

PMC offers competitive pay and is a nationwide growing company that loves to promote within.

COMPANY BENEFITS AND PERKS:

PMC COMPANY PERKS:

• Flexible Schedules
• Paid-Training
• Referral Incentive Program
• Lifestyle Benefits
• Rewards and Recognition
• Perks at Work
• Employee Discounts
• Client Discounts
• Health and Wellbeing Discounts
• Company Paid Leadership Development Training (RAMP)
• Growth Opportunities
• Paid relocation expenses (when applicable)
• Daily cash and digital tips (tipped positions only)
• Company uniforms (hourly field positions)
• Paycom Employee Self Service

FULL-TIME EXCLUSIVE BENEFITS:

• Paid Time Away
• Holiday Pay
• Medical / Vision / Dental / Life Insurance
• 401k Retirement Savings Plans

A DAY IN THE LIFE OF A DIRECTOR OF VALET OPERATIONS

The Director of Valet Operations is a senior management position that leads and oversees our largest and most complex operations/accounts. Their core duties include, but are not limited to hiring, developing, training and discipline/accountability of valets parking attendants and leaders at their account(s). They establish and maintain relationships with associates/management of each account, manage revenue, payroll, and claims, as well as working shifts alongside their team.

The Director of Valet Operations is responsible for ensuring that associates provide the highest level of service to our clients and our guests. The director will work hard to establish and maintain positive working relationships with both our associates and client accounts. In order to build a team of customer service experts, the director will assist in the hiring and training of employees as well as disciplinary action and termination when needed. The director will also ensure that associates are compliant with onboarding tasks as well as properly trained and certified for their work shifts and any promotion opportunities.

In addition, they arrange the booking, scheduling, and billing of private events as well as keep track of revenue, payroll, and claims. When on duty, the director will stay organized by ensuring proper key handling and that guests' vehicles are always parked and retrieved with the utmost care. Maintaining a friendly and professional atmosphere is important to the success of the Director of Valet Operations, and whenever customers voice their needs or concerns, they are always resolved in a timely manner. Through their dedication to the team, they ensure that policies and procedures are always followed accordingly and are prepared to be on call whenever a problem arises.

ESSENTIAL DUTIES AND RESPONSIBILITIES OF THE DIRECTOR OF VALET OPERATIONS

• Working 40+ hours on site at account
• Staffing the weekly schedule for all accounts/events.
• Employee management including hiring, training, developing, and disciplining / termination of employees.
• Booking, scheduling, and billing private events (where applicable)
• Maintaining a work friendly atmosphere at all locations.
• Maintaining a strong level of communication with associates and clients.
• Collecting and entering timesheets into the company database, management of revenue at each site, including setting up reporting capabilities for each shift.
• Invoicing and financial management for account(s)
• Assuring employees maintain high levels of customer service by having clean, professional appearances and following company procedures.
• Serve as the department head for parking within the hotel.
• Attend all necessary client meetings.
• Being prepared for on-call problem solving for a 24/7 operation
• Directly oversees Director of Valet Operations s and/or Assistant Director of Valet Operations s
• Other duties assigned by leadership.

BASIC QUALIFICATIONS FOR A DIRECTOR OF VALET OPERATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This list is not all inclusive.

Education/Experience and License - High school diploma or general education degree (GED); 1 year minimum previous supervisory and related customer service/hospitality experience is preferred; management or leadership related training/certifications/business is preferred.

Valid driver license and reliable transportation required. Must maintain an acceptable motor vehicle record and a clean background check. No special certifications required.

Language, Basic Math Ability and Computer Skills - Ability to read, analyze, and interpret, and explain company documents including policies and procedures and the employee handbook. Ability to write business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to verbally communicate with employees, clients, and customers.

Ability to calculate figures and amounts such as rates of pay, cash handling, discounts, interest, commissions, proportions, percentages.

Knowledge of Windows and Office products and assigned company related technology products.

Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Supervisory Responsibilities - Directly supervises up to 50 associates. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment and Physical Demands - While performing the duties of this job, the employee is regularly required to be exposed to all outdoor weather conditions (for example: wet, snow, humid, extreme heat and cold, where applicable) and stand for up to 8 hours at a time. They need to be physically able to run to and from vehicles and parking areas multiple times during a shift. Running 200 yards, up to 75 times during a shift is not uncommon. The ability to quickly get in and out of many different types and sizes of vehicles during a shift is required.

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READY TO JOIN THE PARKING MANAGEMENT COMPANY TEAM?

If you feel that you would be right for this job in hospitality, please fill out our quick company mobile-friendly application. We look forward to hearing from you!

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For more information about PMC and our open positions, please visit JoinPMC.com and/or ParkingMgt.com