Responsible for program development and growth of adult and family homeless housing projects at Transitional Living Services of Northern New York St. Lawrence County sites. The focus of this position is on providing effective, quality driven services to the participants that allow them to be stably housed in the community. In conjunction with the Executive Director work closely with representatives of OTDA, HHAP and NYSSHP.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Oversee all daily operations of adult and family homeless housing projects ensuring compliance with agency policies and state and federal regulations. Ensures program compliance with all grant, contract and certification requirements, and safety procedures. Ensure completion of required reports (i.e. completion of Annual Reports, Grant Reports, etc.) and follows appropriate emergency, security, and safety procedures (i.e. fire alarms, security alarms, etc.). Oversee the management of rental units.

Review and participate in resolving personnel issues, and complete manager/supervisor/staff evaluations in accordance with agency policies. Interview, hire, reward, and discipline staff as needed. Participates in development of professional skills of staff, and training to carry out necessary programs.

Participates in fiscal management and development of budgets for each service, review profit and loss analysis, and work with staff to ensure spending is monitored and adhered to.

Ensure that quality individual treatment plans are developed and provided; establish, review and maintain client care protocols ensuring that all applicable state policies, guidelines, and regulations for client care are met.

Maintain regular contact with supervisors and staff of various programs/services; promote the philosophies of the agency; facilitates team meetings to ensure that all necessary program information, training and agency policies and procedures are reviewed; and participate in evaluating the effectiveness of existing services, and ensuring that staff consistently implement and maintain program quality.

Oversee the work of the Property and Accounts Manager ensuring compliance to include but not be limited to: invoicing monthly rentals, collecting rents, tracking security deposits, bank deposits, bank reconciliations, journal entries, monthly reports, review of applications lease signing, and correspondence with tenants and outside agencies, re-certify lease agreements and evictions.

Work closely with other agencies who mutually serve residents of TLS housing.

Provide guidance in times of crisis, and is available to staff for guidance after normal business hours.

Develop, implement, and maintain policies and procedures, goals and objectives as directed by the Board of Directors and the Executive Director.

Participate in agency strategic planning;

Inform the Executive Director, Management team, and staff of any significant events; and ensure that proper procedures are followed.

Work with the Director of Human Resources to ensure agency policies regarding equal employment opportunities, compensation and employee benefits are being met.

Work with the Director of Corporate Compliance and Quality Assurance to ensure that services are meeting established agency standards thereby improving the quality of life for service residents/clients and their families.

Review annual satisfaction surveys and progress towards established goals and objectives for adult and family residential case management and crisis services, and participate in developing a plan for ongoing improvement of services.

Develop and implements new services to generate resources for the agency, in accordance with established agency goals and objectives.

Assists and guides staff with funding applications and processes for individuals participating in the services (i.e. rep payee accounts); and ensure that regulations and agency policies are followed for intakes and discharges.

Serve as advocate for residents/clients and their families, and assist clients with concerns as needed.

Attend conferences and training as scheduled to achieve a minimum of six hours of training each year.

Participate in community and professional organizations; represent the agency at community and/or business meetings sharing information regarding agency services, and promotes new or existing agency programs and acts as liaison for the agency with vendors and landlords as needed.

Keep abreast of recent developments, legislation, and any other information affecting Mental Health and Housing services on a local, regional, state, and national level, and share that information with appropriate staff.

Other related duties as assigned.

Management has the right to add or change the duties of this position at any time.
Experience and Skills:

EDUCATION and/or EXPERIENCE

Bachelor’s degree in Human Services or Business-related field with 5 years property management experience including NYS Tenant Law, Fair Housing, staff supervision, contract and fiscal management. Preferred: Master’s Degree in Human Services or Business-related field with experience working with the homeless or other disadvantaged populations, and development of new housing projects.
From: Transitional Living Services