Job description
Job DescriptionPosition: DevOps with Copado
Location: San Jose, CA (Hybrid Role)
Duration: Contract
Responsibilities
Provide customer support/ service on the DevOps tools
2. Timely support internal & external customers on multiple platforms
3. Resolution of the tickets raised on these tools to be addressed& resolved within a specified TAT
4. Ensure adequate resolution with customer satisfaction
5. Follow escalation matrix/ process as soon as a resolution gets complicated or isn’t resolved
6. Troubleshoot and perform root cause analysis of critical/repeatable issues
Qualifications
Salesforce Certifications with minimum 5 years of experience in Copado DevOps
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