Job description

Location :NEW YORK,NY , W2 rate $20/hr

Job Responsibilities:

Work directly with customers in person, via phone, via ticketing system, and email,Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers Installation, configuration and troubleshooting of:

Windows OS,Various applications,Basic network connections,Conference room video and audio support (Polycom, BlueJeans, Google Hangouts),Support/set up of audio visual equipment,Support employee meeting setup,Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems,Support remote users as needed,Maintain accurate asset inventory.

Major Accountabilities:Trouble shooting

Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, telecommunications and remote meeting coordination

Responds to all queries, triaging each in a prioritized and timely manner

Records issues in the ticketing system and escalates complex issues to appropriate 3rd level support

Owns request tickets, performs follow-up, and ensures proper closure is reached and communicated Hardware

Provides hardware support for PCs, printers, network, VoIP phones, wireless and handheld devices

Coordinates with vendors and service providers for in-warranty hardware replacement and service

Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes Software

Provides support for software with emphasis on Microsoft® Windows® and Office ® products in-house applications

Responsible for updating and maintaining software products and applications as required Other

Participates in the evaluation, piloting, testing and launch of new hardware, software and apps,Participates in various IT initiatives, helpdesk/desktop projects and research assigned annually,Proposes process improvements

Create Help Desk/desktop communications, announcements and presentations to the company and sub groups,Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions,Manages, maintains, and improves technical documentation

Qualifications:

Two-year or Bachelor’s Degree (Preferred) in computer sciences or minimum 2 years previous working experience in a corporate IT environment

PC and Windows hardware skills, network printers and computer networks

Excellent oral and written communication skills,Customer service oriented, team player, good listener

Job Type: Contract

Salary: Up to $20.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:

• New York, NY 10001: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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