Job description

Title: Deskside Support Field Technician

Location: Chicago, IL (Onsite from Day 1st)

Position Type: Contract

Job Description:

As a member of the On Site Service (OSS) team associate will provides quality support with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with users, peers and managers through telephone support (help desk) and field support (service requests and on site problem resolution). Works in a team environment to resolve customer problems and supports other members of the Desktop Services department in providing customer support. Provide hands-on support to other IT teams including but not limited to Network Services, Business Applications, client teams.

1. Technical experience in providing Field Supportwhich includes:

a. PC hardware repair (Dell/HP/Lenovo)

b. Windows system support

c. OS X Support

d. Software installation/troubleshooting

e. Performing Technology Refresh

f. Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair

g. Networking related like switches, physical servers like swapping hard drives or providing hands and feet support during outage or maintenance

h. Asset tracking

i. Stock room management including shelfing and repair

j. Palletizing for disposal of IT equipment’s like laptop, Desktop, Peripherals (Keyboard, mice, cables, docking station, headsets boxed)

k. Basic support in Video conferencing equipment

l. Must have experience in working with third party client managed mobile applications.

m. Experience in Mobile Device Management and Mobile Application Management. ( iOS and Android )

n. Hands on Experience in server side maintenance like upgrading and patching activities.

o. Candidate should have knowledge over MS Access, ServiceNow, Sql Server.

p. Experience in working on Intune and Blackberry UEM.

2. General Core Competencies to be considered when hiring:

a. Customer focused – Customer oriented approach is #1 Attitude

b. Personal accountability for results and owning on completion

c. Detail oriented

d. Strong analytical and troubleshooting skills

e. High integrity

f. Through on documentation during email communication or working on updating tickets for tracking

3. Candidate has a professional appearance (i.e. grooming, clothing, etc.)

Job Type: Full-time

Salary: $18.00 - $20.00 per hour

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Chicago, IL 60018: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Deskside Field Support Technician: 3 years (Preferred)
• Windows, ticketing, service now: 3 years (Preferred)
• pcs, laptop: 3 years (Preferred)

Work Location: In person

caravetterealestate.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, caravetterealestate.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, caravetterealestate.com is the ideal place to find your next job.