Job description

Negotiators are responsible for working directly with creditors to build rapport and obtain the best settlements for our clients' unsecured debt. The Negotiator handles a pipeline of active accounts, manages client documentation, works under deadlines, and provides outstanding customer service to the Clients, Creditors, and Internal departments.

Responsibilities:

• Contact creditors, collection agencies, and attorney offices to negotiate a reduced settlement on delinquent and/or charged-off accounts on behalf of our clients
• Meet designated KPIs surrounding settlement performance and pipeline liquidation
• Effectively manage an open queue of accounts to consistently hit your monthly production goal
• Calculate acceptable settlement amounts according to guidelines set forth by the department
• Review client accounts to determine the availability of funds
• Gather and submit the required documentation for approval and payment of settlements and fees
• Reviews settlement letters for accuracy
• Maintains professional relationships with internal departments and customers

Requirements:

• PREFERRED: 1+ years of experience with debt settlement negotiations, collections, mortgage loan processing, or customer service
• Ability to meet and exceed monthly goals
• Strong math skills are helpful
• Excellent written and verbal communication skills
• Strong time management
• Ability to multitask
• Intermediate knowledge of Google Docs, Google Sheets, and Office Suite

Education:

• High School diploma or equivalent required
• Bachelor’s degree preferred

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HAS
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Remote

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