OP2 is a leading medical, health, and human performance supplement company. Our executives lead by example, and we provide a fast-paced moral and ethical environment for individuals to thrive. Our company is engrained with accountability, integrity, and performance.

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WHO WE ARE

• OP2 is a Fortune 5000 - Fastest growing company in the USA.
• Our culture is one of the best in the world. Our CEO, company, products, and services are best-in-class.
• Our executive team leads by example and commonly works with our employees to understand their needs and the impacts of decisions at all company levels.
• We are one of the few consumer product companies in our industry offering an ownership plan.
• Our company promotes health, and wellness is part of its culture and offers incentives for health-related activities and nutritional consulting - We genuinely care about our employee's well-being.
• We provide the same canned (status quo) benefits other companies do, plus; health and wellness incentives; monthly product subscriptions; ownership interest, PLUS the ability to earn additional income by participating in our ambassador program.
• Every member of our Board of Directors is a serial entrepreneur who works with the executive team. They come from the fastest-growing and most well-respected companies in the world.

THE OPPORTUNITY

OP2 has an immediate opening for a talented support representative to develop and manage our customer success team in Fort Worth, Texas. We seek a professional, dynamic, hardworking, and proactive individual capable of assisting businesses and consumers. You must be people-oriented with excellent interpersonal skills and the ability to work as a team and contribute individually. If you possess an entrepreneurial drive, have excellent organizational and communication skills, and are looking to join a world-class culture, we encourage you to apply.

BENEFITS

• Competitive Salary DOE
• Performance Incentive Plan based on company, team, and individual performance.
• Company Ownership Plan.
• Medical, Dental, and Vision.
• Monthly product subscription and family purchase discounts.
• A company-provided computer.
• Mobile device stipend.
• Health and Wellness stipend.
• World-class employee recognition program.

JOB QUALIFICATIONS

• Bachelor's degree or equivalent experience. OP2 values experience, skills, knowledge, and execution over education.
• Minimum of four (4) years of relevant customer support experience.
• A proven ability to complete goals and objectives on time.
• Excellent verbal communication and interpersonal skills.
• Ability to be proactive, think out of the box, and expertly navigate perceived obstacles.
• Strong technical proficiency.
• Strong ability to recognize problems, take ownership, and provide solutions.

JOB RESPONSIBILITIES:

• Provide Tier 1 support to consumers and business customers.
• Work closely with the sales and marketing teams to develop and implement process automation.
• Complete administrative responsibilities.
• Achieve value improvements by looking at opportunities to develop self-help and knowledge-based articles.
• Increase efficiency by improving the online customer support experience.
• Establish inter-team relationships.
• Communication and follow-up of support issues and providing timely resolution.
• Establish leading class metrics and KPIs for the customer success organization.
• Manage or Customer Success hotline, which includes assisting customers with issue resolution.
• Escalate tickets to the appropriate departments.
• Manage pricing and service-related activities.
• Manage Front Office operations which include customer-facing requests and retail store orders.
• Develop a commanding knowledge of OP2 products, services, and value-add programs.
• Assist with Low Volume Sales for B2B customers.
• Participate in developing and implementing company processes, process improvements, and training.
• Take accountability and lead you're demographic - It is your business!

TECHNOLOGY PROFICIENCY: